Kinda disappointed with USAA

[sdrealtor]

The VBIB sounds like BOA

[AK]

[quote=sdrealtor]The VBIB sounds like BOA[/quote]

Ding ding ding ding! 🙂

[AK]

[quote=sdrealtor]The VBIB sounds like BOA[/quote]

Ding ding ding ding! 🙂

[AK]

[quote=sdrealtor]The VBIB sounds like BOA[/quote]

Ding ding ding ding! 🙂

[AK]

[quote=sdrealtor]The VBIB sounds like BOA[/quote]

Ding ding ding ding! 🙂

[AK]

[quote=sdrealtor]The VBIB sounds like BOA[/quote]

Ding ding ding ding! 🙂

[Anonymous]

So far I have had a horrible experience with my loan application through USAA. I was pre-approved for a VA loan and started shopping for a house. Found one made, made offer, did a purchase contract and opened escrow, and then applied for the the real loan. Everything looked good up until that point. First the bad: The communication with the USAA rep assigned to my loan has been aweful. You have to litteraly leave 10 messages before she calls back. They never update the website that you are given to keep track of the loan process. The Rep herself said not to use because it is not updated regularly. And I have had to refax several documents because “I never sent them.” Now the ugly: after opening escrow and given a closing date, I was under the impression everything was going well. Even my realtor had issues getting loan status’ from USAA. But eventually she too was told that the loan was moving forward. Remember there is very little communication coming from USAA. Come to find out 5 days before closing that they are not approving my loan because they are not including my quarterly bonuses into my DTI calculation. These are quarterly bonuses that I have been getting for the last 3 years. They asked for them when I initially applied. My frustration is that they could have told me then that my bonuses were not going to be used to compute my DTI. They allow me make an offer, sign a purchase agreement and then tell me 30 days later that the purchase price is too high for my DTI. If my bonuses were “disqualified” then I could have either not proceeded with the purchase or I could have used another bank. But again because of their lack of communication concerning the process, I am on the verge of losing the house. Now I am hoping that after paying off most of my other debt that my DTI will come down to within the income guidelines. I will know on Monday if this thing goes through or not. Either way I will be closing all of my accounts with USAA and going somewhere else for my banking needs. I use to love USAA but this experience has really changed my perception about them.

[Anonymous]

So far I have had a horrible experience with my loan application through USAA. I was pre-approved for a VA loan and started shopping for a house. Found one made, made offer, did a purchase contract and opened escrow, and then applied for the the real loan. Everything looked good up until that point. First the bad: The communication with the USAA rep assigned to my loan has been aweful. You have to litteraly leave 10 messages before she calls back. They never update the website that you are given to keep track of the loan process. The Rep herself said not to use because it is not updated regularly. And I have had to refax several documents because “I never sent them.” Now the ugly: after opening escrow and given a closing date, I was under the impression everything was going well. Even my realtor had issues getting loan status’ from USAA. But eventually she too was told that the loan was moving forward. Remember there is very little communication coming from USAA. Come to find out 5 days before closing that they are not approving my loan because they are not including my quarterly bonuses into my DTI calculation. These are quarterly bonuses that I have been getting for the last 3 years. They asked for them when I initially applied. My frustration is that they could have told me then that my bonuses were not going to be used to compute my DTI. They allow me make an offer, sign a purchase agreement and then tell me 30 days later that the purchase price is too high for my DTI. If my bonuses were “disqualified” then I could have either not proceeded with the purchase or I could have used another bank. But again because of their lack of communication concerning the process, I am on the verge of losing the house. Now I am hoping that after paying off most of my other debt that my DTI will come down to within the income guidelines. I will know on Monday if this thing goes through or not. Either way I will be closing all of my accounts with USAA and going somewhere else for my banking needs. I use to love USAA but this experience has really changed my perception about them.

[Anonymous]

So far I have had a horrible experience with my loan application through USAA. I was pre-approved for a VA loan and started shopping for a house. Found one made, made offer, did a purchase contract and opened escrow, and then applied for the the real loan. Everything looked good up until that point. First the bad: The communication with the USAA rep assigned to my loan has been aweful. You have to litteraly leave 10 messages before she calls back. They never update the website that you are given to keep track of the loan process. The Rep herself said not to use because it is not updated regularly. And I have had to refax several documents because “I never sent them.” Now the ugly: after opening escrow and given a closing date, I was under the impression everything was going well. Even my realtor had issues getting loan status’ from USAA. But eventually she too was told that the loan was moving forward. Remember there is very little communication coming from USAA. Come to find out 5 days before closing that they are not approving my loan because they are not including my quarterly bonuses into my DTI calculation. These are quarterly bonuses that I have been getting for the last 3 years. They asked for them when I initially applied. My frustration is that they could have told me then that my bonuses were not going to be used to compute my DTI. They allow me make an offer, sign a purchase agreement and then tell me 30 days later that the purchase price is too high for my DTI. If my bonuses were “disqualified” then I could have either not proceeded with the purchase or I could have used another bank. But again because of their lack of communication concerning the process, I am on the verge of losing the house. Now I am hoping that after paying off most of my other debt that my DTI will come down to within the income guidelines. I will know on Monday if this thing goes through or not. Either way I will be closing all of my accounts with USAA and going somewhere else for my banking needs. I use to love USAA but this experience has really changed my perception about them.

[Anonymous]

So far I have had a horrible experience with my loan application through USAA. I was pre-approved for a VA loan and started shopping for a house. Found one made, made offer, did a purchase contract and opened escrow, and then applied for the the real loan. Everything looked good up until that point. First the bad: The communication with the USAA rep assigned to my loan has been aweful. You have to litteraly leave 10 messages before she calls back. They never update the website that you are given to keep track of the loan process. The Rep herself said not to use because it is not updated regularly. And I have had to refax several documents because “I never sent them.” Now the ugly: after opening escrow and given a closing date, I was under the impression everything was going well. Even my realtor had issues getting loan status’ from USAA. But eventually she too was told that the loan was moving forward. Remember there is very little communication coming from USAA. Come to find out 5 days before closing that they are not approving my loan because they are not including my quarterly bonuses into my DTI calculation. These are quarterly bonuses that I have been getting for the last 3 years. They asked for them when I initially applied. My frustration is that they could have told me then that my bonuses were not going to be used to compute my DTI. They allow me make an offer, sign a purchase agreement and then tell me 30 days later that the purchase price is too high for my DTI. If my bonuses were “disqualified” then I could have either not proceeded with the purchase or I could have used another bank. But again because of their lack of communication concerning the process, I am on the verge of losing the house. Now I am hoping that after paying off most of my other debt that my DTI will come down to within the income guidelines. I will know on Monday if this thing goes through or not. Either way I will be closing all of my accounts with USAA and going somewhere else for my banking needs. I use to love USAA but this experience has really changed my perception about them.

[Anonymous]

So far I have had a horrible experience with my loan application through USAA. I was pre-approved for a VA loan and started shopping for a house. Found one made, made offer, did a purchase contract and opened escrow, and then applied for the the real loan. Everything looked good up until that point. First the bad: The communication with the USAA rep assigned to my loan has been aweful. You have to litteraly leave 10 messages before she calls back. They never update the website that you are given to keep track of the loan process. The Rep herself said not to use because it is not updated regularly. And I have had to refax several documents because “I never sent them.” Now the ugly: after opening escrow and given a closing date, I was under the impression everything was going well. Even my realtor had issues getting loan status’ from USAA. But eventually she too was told that the loan was moving forward. Remember there is very little communication coming from USAA. Come to find out 5 days before closing that they are not approving my loan because they are not including my quarterly bonuses into my DTI calculation. These are quarterly bonuses that I have been getting for the last 3 years. They asked for them when I initially applied. My frustration is that they could have told me then that my bonuses were not going to be used to compute my DTI. They allow me make an offer, sign a purchase agreement and then tell me 30 days later that the purchase price is too high for my DTI. If my bonuses were “disqualified” then I could have either not proceeded with the purchase or I could have used another bank. But again because of their lack of communication concerning the process, I am on the verge of losing the house. Now I am hoping that after paying off most of my other debt that my DTI will come down to within the income guidelines. I will know on Monday if this thing goes through or not. Either way I will be closing all of my accounts with USAA and going somewhere else for my banking needs. I use to love USAA but this experience has really changed my perception about them.

[Anonymous]

I find it hard to believe that all of you are just now discovering the nicks in USAA’s self proclaimed armor. Not only are flaws present in each of the service departments (call centers and the like) but disappointments exist in the basic services as well. Out sourced boat, motorcycle insurance (now Progressive w/ separate billing), loans, etc. It’s even difficult for military members on orders to get renters or homeowners insurance in several states–only after letters direct to president will they change the tune. It seems that over the last several years USAA has opened their company up to many riskier members in order to grow the company. You even hear USAA ads on Rock radio stations–not exactly the kind of membership that makes a company stronger although I’m a rocker. Overall I’m dissatisfied w/ the new USAA (prices, service) and if it weren’t for online banking, I’d be way gone. Other banks are catching up in that department. Good luck!

[Anonymous]

I find it hard to believe that all of you are just now discovering the nicks in USAA’s self proclaimed armor. Not only are flaws present in each of the service departments (call centers and the like) but disappointments exist in the basic services as well. Out sourced boat, motorcycle insurance (now Progressive w/ separate billing), loans, etc. It’s even difficult for military members on orders to get renters or homeowners insurance in several states–only after letters direct to president will they change the tune. It seems that over the last several years USAA has opened their company up to many riskier members in order to grow the company. You even hear USAA ads on Rock radio stations–not exactly the kind of membership that makes a company stronger although I’m a rocker. Overall I’m dissatisfied w/ the new USAA (prices, service) and if it weren’t for online banking, I’d be way gone. Other banks are catching up in that department. Good luck!

[Anonymous]

I find it hard to believe that all of you are just now discovering the nicks in USAA’s self proclaimed armor. Not only are flaws present in each of the service departments (call centers and the like) but disappointments exist in the basic services as well. Out sourced boat, motorcycle insurance (now Progressive w/ separate billing), loans, etc. It’s even difficult for military members on orders to get renters or homeowners insurance in several states–only after letters direct to president will they change the tune. It seems that over the last several years USAA has opened their company up to many riskier members in order to grow the company. You even hear USAA ads on Rock radio stations–not exactly the kind of membership that makes a company stronger although I’m a rocker. Overall I’m dissatisfied w/ the new USAA (prices, service) and if it weren’t for online banking, I’d be way gone. Other banks are catching up in that department. Good luck!

[Anonymous]

I find it hard to believe that all of you are just now discovering the nicks in USAA’s self proclaimed armor. Not only are flaws present in each of the service departments (call centers and the like) but disappointments exist in the basic services as well. Out sourced boat, motorcycle insurance (now Progressive w/ separate billing), loans, etc. It’s even difficult for military members on orders to get renters or homeowners insurance in several states–only after letters direct to president will they change the tune. It seems that over the last several years USAA has opened their company up to many riskier members in order to grow the company. You even hear USAA ads on Rock radio stations–not exactly the kind of membership that makes a company stronger although I’m a rocker. Overall I’m dissatisfied w/ the new USAA (prices, service) and if it weren’t for online banking, I’d be way gone. Other banks are catching up in that department. Good luck!

[Author]

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