Kinda disappointed with USAA

[burghMan]

I had a very similar experience with USAA Mortgage – twice!

Back in 2001 or so, they barely complted my mortgage on time. Could never get through to them, and then suddenly received lots of last-minute requests from the “underwriter.” Almost didn’t close on time. I remember making many angry frustrated calls — into an answering machine!

I was foolish enough to give them another chance in 2004. Same issues. I gave up on them about a week into to process and went with another lender. I sent USAA a letter explaining my frustration, asking for my $250 application fee back. Never got any response.

Their insurance and banking are great, but their mortgage department is as bad as any. (Mortgage is outsourced to some company called PHH.)

IMO, USAA is very foolish to allow this one segment of their business tarnish their strong brand.

[Anonymous]

I’ve been (and continue to be) a satisfied USAA customer of 12+ years for just about everything, but I steered clear of their mortgage services at the recommendation of other members… It’s a bummer they don’t do to well in that category. Sorry to hear about your troubles. 🙁

[Anonymous]

I’ve been (and continue to be) a satisfied USAA customer of 12+ years for just about everything, but I steered clear of their mortgage services at the recommendation of other members… It’s a bummer they don’t do to well in that category. Sorry to hear about your troubles. 🙁

[Anonymous]

I’ve been (and continue to be) a satisfied USAA customer of 12+ years for just about everything, but I steered clear of their mortgage services at the recommendation of other members… It’s a bummer they don’t do to well in that category. Sorry to hear about your troubles. 🙁

[Anonymous]

I’ve been (and continue to be) a satisfied USAA customer of 12+ years for just about everything, but I steered clear of their mortgage services at the recommendation of other members… It’s a bummer they don’t do to well in that category. Sorry to hear about your troubles. 🙁

[Anonymous]

I’ve been (and continue to be) a satisfied USAA customer of 12+ years for just about everything, but I steered clear of their mortgage services at the recommendation of other members… It’s a bummer they don’t do to well in that category. Sorry to hear about your troubles. 🙁

[HLS]

AK..
You started your loan early last month and it’s still not done ?
You are 5-6 weeks in and still being asked for conditions ??

The person who took your app should have warned you about a paper trail when transfering funds and other issues up front. Don’t be surprised if they continue to ask for more documentation. You should have received an update before a couple of weeks had passed.

If you had locked your loan, someone should have been on top of your closing date all the way through the process.

I cannot imagine that their rate was that great but hopefully you loan will close and fund on time.
Still sounds like crappy service.

Virtually nobody gets special treatment just because you are a previous customer.
Guidelines are tougher than ever for everybody.

[HLS]

AK..
You started your loan early last month and it’s still not done ?
You are 5-6 weeks in and still being asked for conditions ??

The person who took your app should have warned you about a paper trail when transfering funds and other issues up front. Don’t be surprised if they continue to ask for more documentation. You should have received an update before a couple of weeks had passed.

If you had locked your loan, someone should have been on top of your closing date all the way through the process.

I cannot imagine that their rate was that great but hopefully you loan will close and fund on time.
Still sounds like crappy service.

Virtually nobody gets special treatment just because you are a previous customer.
Guidelines are tougher than ever for everybody.

[HLS]

AK..
You started your loan early last month and it’s still not done ?
You are 5-6 weeks in and still being asked for conditions ??

The person who took your app should have warned you about a paper trail when transfering funds and other issues up front. Don’t be surprised if they continue to ask for more documentation. You should have received an update before a couple of weeks had passed.

If you had locked your loan, someone should have been on top of your closing date all the way through the process.

I cannot imagine that their rate was that great but hopefully you loan will close and fund on time.
Still sounds like crappy service.

Virtually nobody gets special treatment just because you are a previous customer.
Guidelines are tougher than ever for everybody.

[HLS]

AK..
You started your loan early last month and it’s still not done ?
You are 5-6 weeks in and still being asked for conditions ??

The person who took your app should have warned you about a paper trail when transfering funds and other issues up front. Don’t be surprised if they continue to ask for more documentation. You should have received an update before a couple of weeks had passed.

If you had locked your loan, someone should have been on top of your closing date all the way through the process.

I cannot imagine that their rate was that great but hopefully you loan will close and fund on time.
Still sounds like crappy service.

Virtually nobody gets special treatment just because you are a previous customer.
Guidelines are tougher than ever for everybody.

[HLS]

AK..
You started your loan early last month and it’s still not done ?
You are 5-6 weeks in and still being asked for conditions ??

The person who took your app should have warned you about a paper trail when transfering funds and other issues up front. Don’t be surprised if they continue to ask for more documentation. You should have received an update before a couple of weeks had passed.

If you had locked your loan, someone should have been on top of your closing date all the way through the process.

I cannot imagine that their rate was that great but hopefully you loan will close and fund on time.
Still sounds like crappy service.

Virtually nobody gets special treatment just because you are a previous customer.
Guidelines are tougher than ever for everybody.

[AK]

Yes, I’d call it crappy service too 🙂

I went with USAA in part because many/most other VA lenders pile on a bunch of non-allowable seller-paid junk fees … and of course asking for seller concessions will consign your offer to the shredders these days. But VA non-allowables are a subject for another rant 🙂

If you know of any other VA programs without a bunch of non-allowables please let the world know. Thanks HLS.

[AK]

Yes, I’d call it crappy service too 🙂

I went with USAA in part because many/most other VA lenders pile on a bunch of non-allowable seller-paid junk fees … and of course asking for seller concessions will consign your offer to the shredders these days. But VA non-allowables are a subject for another rant 🙂

If you know of any other VA programs without a bunch of non-allowables please let the world know. Thanks HLS.

[AK]

Yes, I’d call it crappy service too 🙂

I went with USAA in part because many/most other VA lenders pile on a bunch of non-allowable seller-paid junk fees … and of course asking for seller concessions will consign your offer to the shredders these days. But VA non-allowables are a subject for another rant 🙂

If you know of any other VA programs without a bunch of non-allowables please let the world know. Thanks HLS.

[AK]

Yes, I’d call it crappy service too 🙂

I went with USAA in part because many/most other VA lenders pile on a bunch of non-allowable seller-paid junk fees … and of course asking for seller concessions will consign your offer to the shredders these days. But VA non-allowables are a subject for another rant 🙂

If you know of any other VA programs without a bunch of non-allowables please let the world know. Thanks HLS.

[Author]

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