Kinda disappointed with USAA

[LAAFTERHOURS]

[quote=Noob]I have been a USAA customer for 29 years. They do such a great job in their insurance unit and in the Fedral Savings Bank unit. However, I have had similar luck with their Mortgage unit. About 3 years ago I tried to refinance a mortagage and had a bad expeience. I finally gave up on them. In my complaits to them regarding the situation, I learned that they outsource the mortagage business and label it as their own. Apparently, their high level of customer service has not yet been transfered to their outsource partner 3 years later…..[/quote]

They also outsource bike insurance so i hear.

[garysears]

Not good to hear. I have a USAA approval and was pretty sure I’d go with them just based on my history with the insurance part of the company.

[garysears]

Not good to hear. I have a USAA approval and was pretty sure I’d go with them just based on my history with the insurance part of the company.

[garysears]

Not good to hear. I have a USAA approval and was pretty sure I’d go with them just based on my history with the insurance part of the company.

[garysears]

Not good to hear. I have a USAA approval and was pretty sure I’d go with them just based on my history with the insurance part of the company.

[garysears]

Not good to hear. I have a USAA approval and was pretty sure I’d go with them just based on my history with the insurance part of the company.

[AK]

I think USAA recently INsourced loan origination and underwriting so some of these problems may reflect the usual struggles of building up a new department with new people.

I’d still consider USAA for my next home loan … but I’ll consider alternatives as well.

[AK]

I think USAA recently INsourced loan origination and underwriting so some of these problems may reflect the usual struggles of building up a new department with new people.

I’d still consider USAA for my next home loan … but I’ll consider alternatives as well.

[AK]

I think USAA recently INsourced loan origination and underwriting so some of these problems may reflect the usual struggles of building up a new department with new people.

I’d still consider USAA for my next home loan … but I’ll consider alternatives as well.

[AK]

I think USAA recently INsourced loan origination and underwriting so some of these problems may reflect the usual struggles of building up a new department with new people.

I’d still consider USAA for my next home loan … but I’ll consider alternatives as well.

[AK]

I think USAA recently INsourced loan origination and underwriting so some of these problems may reflect the usual struggles of building up a new department with new people.

I’d still consider USAA for my next home loan … but I’ll consider alternatives as well.

[burghMan]

I had a very similar experience with USAA Mortgage – twice!

Back in 2001 or so, they barely complted my mortgage on time. Could never get through to them, and then suddenly received lots of last-minute requests from the “underwriter.” Almost didn’t close on time. I remember making many angry frustrated calls — into an answering machine!

I was foolish enough to give them another chance in 2004. Same issues. I gave up on them about a week into to process and went with another lender. I sent USAA a letter explaining my frustration, asking for my $250 application fee back. Never got any response.

Their insurance and banking are great, but their mortgage department is as bad as any. (Mortgage is outsourced to some company called PHH.)

IMO, USAA is very foolish to allow this one segment of their business tarnish their strong brand.

[burghMan]

I had a very similar experience with USAA Mortgage – twice!

Back in 2001 or so, they barely complted my mortgage on time. Could never get through to them, and then suddenly received lots of last-minute requests from the “underwriter.” Almost didn’t close on time. I remember making many angry frustrated calls — into an answering machine!

I was foolish enough to give them another chance in 2004. Same issues. I gave up on them about a week into to process and went with another lender. I sent USAA a letter explaining my frustration, asking for my $250 application fee back. Never got any response.

Their insurance and banking are great, but their mortgage department is as bad as any. (Mortgage is outsourced to some company called PHH.)

IMO, USAA is very foolish to allow this one segment of their business tarnish their strong brand.

[burghMan]

I had a very similar experience with USAA Mortgage – twice!

Back in 2001 or so, they barely complted my mortgage on time. Could never get through to them, and then suddenly received lots of last-minute requests from the “underwriter.” Almost didn’t close on time. I remember making many angry frustrated calls — into an answering machine!

I was foolish enough to give them another chance in 2004. Same issues. I gave up on them about a week into to process and went with another lender. I sent USAA a letter explaining my frustration, asking for my $250 application fee back. Never got any response.

Their insurance and banking are great, but their mortgage department is as bad as any. (Mortgage is outsourced to some company called PHH.)

IMO, USAA is very foolish to allow this one segment of their business tarnish their strong brand.

[burghMan]

I had a very similar experience with USAA Mortgage – twice!

Back in 2001 or so, they barely complted my mortgage on time. Could never get through to them, and then suddenly received lots of last-minute requests from the “underwriter.” Almost didn’t close on time. I remember making many angry frustrated calls — into an answering machine!

I was foolish enough to give them another chance in 2004. Same issues. I gave up on them about a week into to process and went with another lender. I sent USAA a letter explaining my frustration, asking for my $250 application fee back. Never got any response.

Their insurance and banking are great, but their mortgage department is as bad as any. (Mortgage is outsourced to some company called PHH.)

IMO, USAA is very foolish to allow this one segment of their business tarnish their strong brand.

[Author]

Posts