OT: Airline Customer Service at It’s Finest.

This topic has 75 replies, 10 voices, and was last updated 16 years ago by Anonymous.

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May 12, 2008 at 10:59 PM #12720

Coronita
Participant

LOL: Ok. Fess up.. Which one of you cracker's recently flew from San Diego to New York on JetBlue? 🙂

Personally, if this story is true, I hope they jury fines JetBlue and any other airline 10+million to teach they a lesson. Customer service on airlines have sunk to a new low.

http://www.reuters.com/article/marketsNews/idINN1232739420080512?rpc=44

NY man sues US airline over flight spent in toilet

NEW YORK, May 12 (Reuters) – A New York man who says he was denied a seat on a five-hour jetBlue flight and was instead told to "hang out" in the plane's bathroom has sued the airline for $2 million, saying he suffered "extreme humiliation."

When Gokhan Mutlu arrived to check in for a jetBlue (JBLU.O: Quote, Profile, Research) flight from San Diego to New York in February he was told the flight was full, according to the lawsuit filed in New York State Supreme Court.

But Mutlu was allowed to board after a jetBlue flight attendant agreed to give up her seat and travel in an airline employee "jump seat." It was not clear in the lawsuit whether the flight attendant was working.

However 90 minutes into the flight, the pilot told Mutlu the flight attendant was uncomfortable and he would have to give up his seat and "hang out" in the bathroom for the remainder of the flight, the lawsuit said.

The pilot "became angry at (Mutlu's) reluctance" and said Mutlu "should be grateful for being onboard," the lawsuit said. When Mutlu volunteered to sit in the "jump seat," he was told it was reserved for airline personnel.

At one point, the airplane experienced turbulence and Mutlu sat on the toilet seat without a seat belt, causing him "tremendous fear," the lawsuit said.

JetBlue was not immediately available for comment. (Reporting by Edith Honan, editing by Michelle Nichols and Todd Eastham)

May 13, 2008 at 9:22 AM #203280

jpinpb
Participant

Well, if the turbulence scared the $hit out of him, at least he was in the right place – begging for that to be said.

I can’t believe this story. Crazy.

May 13, 2008 at 9:22 AM #203329

jpinpb
Participant

Well, if the turbulence scared the $hit out of him, at least he was in the right place – begging for that to be said.

I can’t believe this story. Crazy.

May 13, 2008 at 9:22 AM #203358

jpinpb
Participant

Well, if the turbulence scared the $hit out of him, at least he was in the right place – begging for that to be said.

I can’t believe this story. Crazy.

May 13, 2008 at 9:22 AM #203382

jpinpb
Participant

Well, if the turbulence scared the $hit out of him, at least he was in the right place – begging for that to be said.

I can’t believe this story. Crazy.

May 13, 2008 at 9:22 AM #203416

jpinpb
Participant

Well, if the turbulence scared the $hit out of him, at least he was in the right place – begging for that to be said.

I can’t believe this story. Crazy.

May 13, 2008 at 12:21 PM #203349

kev374
Participant

Is this a joke? If it’s true then this is just over the top. I hope Jet Blue pays dearly for treating a customer in such a horrible way.

May 13, 2008 at 12:21 PM #203399

kev374
Participant

Is this a joke? If it’s true then this is just over the top. I hope Jet Blue pays dearly for treating a customer in such a horrible way.

May 13, 2008 at 12:21 PM #203428

kev374
Participant

Is this a joke? If it’s true then this is just over the top. I hope Jet Blue pays dearly for treating a customer in such a horrible way.

May 13, 2008 at 12:21 PM #203452

kev374
Participant

Is this a joke? If it’s true then this is just over the top. I hope Jet Blue pays dearly for treating a customer in such a horrible way.

May 13, 2008 at 12:21 PM #203486

kev374
Participant

Is this a joke? If it’s true then this is just over the top. I hope Jet Blue pays dearly for treating a customer in such a horrible way.

May 13, 2008 at 10:00 PM #203659

dharmagirl
Participant

The pilot was totally out of line. The guy was flying on a free “buddy pass” given to him by a Jet Blue employee friend, but STILL….the crew is responsible for passenger safety.

What I havent seen in the news is how LONG Bathroom Boy was asked to stay in the bathroom. I mean, was it for two minutes or two hours?

Enquiring minds would like to know!

May 13, 2008 at 10:00 PM #203710

dharmagirl
Participant

The pilot was totally out of line. The guy was flying on a free “buddy pass” given to him by a Jet Blue employee friend, but STILL….the crew is responsible for passenger safety.

What I havent seen in the news is how LONG Bathroom Boy was asked to stay in the bathroom. I mean, was it for two minutes or two hours?

Enquiring minds would like to know!

May 13, 2008 at 10:00 PM #203738

dharmagirl
Participant

The pilot was totally out of line. The guy was flying on a free “buddy pass” given to him by a Jet Blue employee friend, but STILL….the crew is responsible for passenger safety.

What I havent seen in the news is how LONG Bathroom Boy was asked to stay in the bathroom. I mean, was it for two minutes or two hours?

Enquiring minds would like to know!

May 13, 2008 at 10:00 PM #203759

dharmagirl
Participant

The pilot was totally out of line. The guy was flying on a free “buddy pass” given to him by a Jet Blue employee friend, but STILL….the crew is responsible for passenger safety.

What I havent seen in the news is how LONG Bathroom Boy was asked to stay in the bathroom. I mean, was it for two minutes or two hours?

Enquiring minds would like to know!
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