Here’s the problem. Like most big box retailers, Home Depot doesn’t really offer its own extended warranties. They resell warranties from a third party, which in the case of Ralph’s fridge came from General Electric.
It’s pretty ironic, don’t you think, getting a GE warranty on an LG appliance?
So it is GE, not Home Depot or LG, that should pop for Ralph’s new fridge. Except GE sold the warranty along with a lot of others to another company called Assurant Solutions, which now handles extended warranty repairs for Home Depot.
This is analogous to your mortgage being bundled with a bunch of other mortgages and sold to a different bank. Assurant Solutions is like that mortgage servicer you love to hate.
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Ralph can go to court, of course, and probably will. But short of Home Depot doing the right thing or GE fixing its error and Assurant Solutions then fulfilling its obligation, I’m expecting to enter shortly, stage left, the robo signers! They might claim Ralph’s LG refrigerator doesn’t even exist.