OT- Cox internet “Preferred”

[HelloImaMac]

Hi There
currently have AT&T uverse without the TV bundle. currently paying about $53 inclusive of taxes for this service. I am getting about 11 Mbps when i tested with speedtest.net. The advertised speed is 18 Mbps with the “preferred” service with 53.99/month. I am just looking for a change because I am tired with ATT’s customer service.

Questions
–

1) what kind of speed are you getting and what area are you in ?
2) what about cox customer service ?
3) do they provide an integrated modem + wireless router with their boxes ? what additional hardware did you buy when you went with Cox.

thanks

[mike92104]

I had Cox internet and hated it. I went with AT&T and haven’t looked back.

1.) When it worked, my Cox internet speed varied from 4 – 12 MBS (I paid for 18)
2.) Customer service was a joke.
3.) At the time, they didn’t offer a combined modem/router

My problem was that it became obvious Cox has way too many customers on their system without enough infrastructure. My modem kept crashing because there wasn’t enough signal gain. If it was late at night or other off peak times, it worked ok, but during the day, and especially in the early evenings, my modem would get dropped. If there was a popular game on or some other big HD TV event, then I couldn’t get on the internet at all. When I called customer service they kept telling me that I had a bad splitter somewhere even after I plugged the line coming into the house directly into the modem. I finally dropped their service all together and went with AT&T DSL. I pay for 12 MBS, and every speed test I have run shows 11.9 or so, and it NEVER crashes. If I was in a Time Warner area, I would think about switching, but I’ll never sign up for Cox internet again.

Admittedly though, I haven’t had to deal with AT&T’s customer service.

[afx114]

I’ve been with Cox ever since they started offering Cable internet back in the late-90s. Never had a problem with them, but I did switch to AT&T for a short while to check out the competition. I quickly switched back to Cox after realizing AT&T’s speeds were shit.

Just ran a speedtest from North Park, currently a “Premier” subscriber:

I purchased both my modem and my router. I work from home so am very sensitive to speeds/service and have never really had a complaint with Cox. About 6 months ago I cut cable and only use Cox now for Internet services. We stream a shit-ton of Netflix/YouTube/Spotify/Pandora and have never had issues.

I’ve read recently at Broadbandreports that speed increases are coming soon to SoCal. Check out the forum there, lots of good info on Cox.

[Hatfield]

We’re in OB and have Cox Preferred. Using the dslreports speed test server in LA I’m seeing 5.3 Mbps down and 2.3 up, with 43 mSec latency.

We’ve had very few reliability issues, and we even had service for 6 hours into that big power outage a few years ago. (Nerd that I am, I powered the router, switch, and wireless adapter off an inverter connected to a deep cycle battery.)

My main beef is the cost ($54.99/mo before taxes). One of the perennial items on my to-do list is to get our home number ported to a throwaway phone, wait 30 days, and then port it to Google voice so I can drop the landline and use an Obi box. We’ve already dropped cable. Once that’s done everything would be over IP and I’d theoretically be able to bounce back and forth between Cocks and AT&T every year and pay the prevailing teaser rate.

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