[quote=NicMM]I filed credit card dispute. But now as I checked my statement, I learned that my credit card failed to protect me. They rebilled the $358.25 dispute amount back.
When I called back, I was told because I didn’t send order confirmation, the credit card company could not decide what the right amount is. See, SkyPointDigital knew this. That’s why it never sent me any order confirmation or receipt.
What can I do?[/quote]
1) Chop it up as as a lesson learned.
2) Call your credit card company back. Tell them you are going to cancel your credit card and take your business to other company (like American Express) because you are unhappy with the dispute resolution and that you have been a company for XXX years. Remind them that you have spent YYYY average each year, and that corresponds to approximately ZZZZ in merchant fees for them (assuming that you don’t carry a balance on the credit card). Remind them that’s ZZZZ per year they will not receive and that American Express is now going to get, because you have heard how well American Express handles merchant disputes. Ask to talk to a 2nd line customer service because 1st line cant do anything.
