“Owners of the Tesla Model S gave it the highest owner-satisfaction score Consumer Reports has seen in years: 99 out of 100,” the magazine said.
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[quote=CA renter]Thanks for posting that e-mail, ER. Very good points on his part.[/quote]
No problem at all CAR.
And absolutely I agree with the customer satisfaction survey. This is easily the best car (and most fun to drive) that I’ve ever had.
Also, the customer service is incredible! Case in point, I was out of town for an international business trip. I couldn’t tell my wife not to drive the car as she loves driving it as much as I do.
But when I came back home I noticed the bottom rocker panel was bulging out.
I was figuring it would cost a small fortune to fix. I emailed the Tesla service center and asked them how much it would be to fix it. It looked like maybe she backed out of a parking lot space that might have had a speed bump. She swears she didn’t hear anything but it had to be something like that.
Well, imagine my surprise when I get to the service center and they tell me they will fix it for free. They say as a valued customer they would be happy to fix it complementary. I go back and see them and I can see that they completely took it off and put it back on. I’m not sure if they put a brand new one on or not but it’s perfect good as new.
They did it all while I waited. It took about 1.5 hours. The kicker is he asked if I had time for a detail and they washed my car inside and out. Good as new. As well as a courtesy inspection of everything and even updated to the newest firmware release.
My cost? $0.00.
The customer service is incredible based on my experiences so far. I’m looking forward to getting my Model X once it is ready probably in late 2014 or early 2015.[/quote]
Note to self… If ER needs car repair, offer to do it for him because what he expects should cost him money is normally free under warranty 🙂
ER, someone need to reset expectations for you, so I’ll go ahead and do it…
If you spend more than $60k+ for a new car, you shouldn’t have to pay anything more for things like this. It’s not specific to Tesla. It applies to just about any other car out there…Spending close to a $100k or over, you should expect concierge service….Except maybe BMW, in which case your mileage may vary depending on what stealership you go to…
Also,…For future reference…Best way to avoid this sort of thing in the future is simple. Buy your wife a matching car….
