“Owners of the Tesla Model S gave it the highest owner-satisfaction score Consumer Reports has seen in years: 99 out of 100,” the magazine said.
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[quote=CA renter]Thanks for posting that e-mail, ER. Very good points on his part.[/quote]
No problem at all CAR.
And absolutely I agree with the customer satisfaction survey. This is easily the best car (and most fun to drive) that I’ve ever had.
Also, the customer service is incredible! Case in point, I was out of town for an international business trip. I couldn’t tell my wife not to drive the car as she loves driving it as much as I do.
But when I came back home I noticed the bottom rocker panel was bulging out.
I was figuring it would cost a small fortune to fix. I emailed the Tesla service center and asked them how much it would be to fix it. It looked like maybe she backed out of a parking lot space that might have had a speed bump. She swears she didn’t hear anything but it had to be something like that.
Well, imagine my surprise when I get to the service center and they tell me they will fix it for free. They say as a valued customer they would be happy to fix it complementary. I go back and see them and I can see that they completely took it off and put it back on. I’m not sure if they put a brand new one on or not but it’s perfect good as new.
They did it all while I waited. It took about 1.5 hours. The kicker is he asked if I had time for a detail and they washed my car inside and out. Good as new. As well as a courtesy inspection of everything and even updated to the newest firmware release.
My cost? $0.00.
The customer service is incredible based on my experiences so far. I’m looking forward to getting my Model X once it is ready probably in late 2014 or early 2015.
