Two of my previous clients used Redfin at first. One said it was okay but he ran into some problems having listing agents show him homes but then learning he had no intention on using the listing agent. The other ran into problems because he could never get the Redfin agent to show him homes personally. Redfin claims a 2/3 commission rebate back to buyers which is staggering. No way I could ever match that. However the people that came to me after using Redfin said they would have been better off simply going into the sale non represented, and asking the seller to reduce the price of the home by the same amount that the buyers agents commission would have been. In both their cases they wanted a nice rebate but also wanted a more personal brand of representation. I am sure there are alot of people who have used Redfin successfully as these were just 2 simple data points.
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