OT: Time Warner Chat Transcript

[Coronita]

LOL first line tech. What do you expect? They are essentially reading a script from their terminal to try to help you, not that they really know what to do. Next time ask for a 2nd level or 3rd level tech.

Or, if you get really frustrated, you should call back TW act totally dumb about computers, and see how much you can frustrate them.

For example: (I’m such a shithead sometimes.)

for common questions a 1st level tech asks, respond as follows….

Support: “Have you tried rebooting your computer?”
Me: Uh, no how do i do that.
Support: “Go to the start menu and select shutdown”
Me: Ok, where’s the start button.
Support: “Go to lower left hand corner of your screen”
Me: What’s a monitor?
Support: Your screen.
Me: You mean, my window?
Support: You computer’s screen.
Me: Oh, duh. Ok
Me: Ok. It says it’s shutting down.
Me: Ok, now my screen is black. What do I do now?
Support: Power on your computer.
Me: Ok, how do i do that?
Support: Look for the on button and push it.
Me: Ok. Oh, I’m sorry. This is a new computer. I can’t find the power button, can you help me. Where is it? What does a power button look like?
Support: There probably is a button in front.
Me: No it’s not there.
Support: Did you check the back?
Me: No it’s not there either.
Support: Do you have your owner’s manual? Your owner’s manual probably tells you that.
Me: Oh ok, can you hold on while I find it.
Support: sure…
Me: (After waiting 5 minutes). Ok, I found it. Hold on. What do i with the power button?
Support: Push it.
Me: Oh ok….Ok now it’s asking me to login. How do i do that?
Support: What operating system are you using?
Me: Microsoft
Support: Which operating system are you using?
Me: Oh, ok. Let me check. Ok my PC has a sticker that says Designed for Windows XP and it has another sticker that says Compatibly with Vista.
Support: That’s not it. Do yo have your owner’s manual.
Me: yes, let me check. Can you hold on?
Support: Never mind, let’s try something simplier. When you started up, did the startup screen say Windows XP?
Me: I don’t remember, should I restart and find out?
Support: No.
ME: Oh, I found my user’s guide. It says I have windows XP Home Edition
Support: Ok, click on the icon that represents you.
Me:…ok. I’m in, now it’s asking me to install XXX CD.
Support: Ok open your cd drive.
Me: Ok. Wait, I don’t think my computer came with one.
Support: Are you sure?
Me: Yes, well the computer came with a cupholder. It’s not a very good cup holder, since the cup holder is flat and doesn’t seem to hold a small cup to well.
Support: That isn’t a cupholder, it’s your cd rom drive.
Me: Oh, silly me. What do i do with the disk now?

…
You get the idea…

[unbiasedobserver]

TW is competely inept. I made the grievous error of signing up for their cable tv service via the internet, the installation fee was supposed to be waived but wasn’t. Since I was an “internet customer” I was not allowed to speak to their normal customer service, but was given a special internet customer number. That number always went to voicemail, I left a message requesting a return phone call about 10 times, never got a return call. I kept calling the elite “non-internet customer service” and talking to managers and never did get the $30 back after 2 months of trying. For the love of god, do not take the bold step of signing up for cable tv over the internet. What a complete joke they are.

[unbiasedobserver]

TW is competely inept. I made the grievous error of signing up for their cable tv service via the internet, the installation fee was supposed to be waived but wasn’t. Since I was an “internet customer” I was not allowed to speak to their normal customer service, but was given a special internet customer number. That number always went to voicemail, I left a message requesting a return phone call about 10 times, never got a return call. I kept calling the elite “non-internet customer service” and talking to managers and never did get the $30 back after 2 months of trying. For the love of god, do not take the bold step of signing up for cable tv over the internet. What a complete joke they are.

[unbiasedobserver]

TW is competely inept. I made the grievous error of signing up for their cable tv service via the internet, the installation fee was supposed to be waived but wasn’t. Since I was an “internet customer” I was not allowed to speak to their normal customer service, but was given a special internet customer number. That number always went to voicemail, I left a message requesting a return phone call about 10 times, never got a return call. I kept calling the elite “non-internet customer service” and talking to managers and never did get the $30 back after 2 months of trying. For the love of god, do not take the bold step of signing up for cable tv over the internet. What a complete joke they are.

[unbiasedobserver]

TW is competely inept. I made the grievous error of signing up for their cable tv service via the internet, the installation fee was supposed to be waived but wasn’t. Since I was an “internet customer” I was not allowed to speak to their normal customer service, but was given a special internet customer number. That number always went to voicemail, I left a message requesting a return phone call about 10 times, never got a return call. I kept calling the elite “non-internet customer service” and talking to managers and never did get the $30 back after 2 months of trying. For the love of god, do not take the bold step of signing up for cable tv over the internet. What a complete joke they are.

[unbiasedobserver]

TW is competely inept. I made the grievous error of signing up for their cable tv service via the internet, the installation fee was supposed to be waived but wasn’t. Since I was an “internet customer” I was not allowed to speak to their normal customer service, but was given a special internet customer number. That number always went to voicemail, I left a message requesting a return phone call about 10 times, never got a return call. I kept calling the elite “non-internet customer service” and talking to managers and never did get the $30 back after 2 months of trying. For the love of god, do not take the bold step of signing up for cable tv over the internet. What a complete joke they are.

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