- This topic has 56 replies, 8 voices, and was last updated 13 years, 2 months ago by UCGal.
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February 8, 2011 at 11:09 AM #663771February 8, 2011 at 11:59 AM #664392DoofratParticipant
You can call Apple to reverse the charges. In app purchases isn’t the only thing to worry about. Once you enter your itunes password, it won’t prompt you (or anybody using your device) for a password for something like 10-15 minutes. So if there is a prompt to upgrade to a paid version, or to buy a different app and your daughter clicks it, you’ll be paying.
You can go to General – Restrictions to disable in app purchases too.
February 8, 2011 at 11:59 AM #664530DoofratParticipantYou can call Apple to reverse the charges. In app purchases isn’t the only thing to worry about. Once you enter your itunes password, it won’t prompt you (or anybody using your device) for a password for something like 10-15 minutes. So if there is a prompt to upgrade to a paid version, or to buy a different app and your daughter clicks it, you’ll be paying.
You can go to General – Restrictions to disable in app purchases too.
February 8, 2011 at 11:59 AM #663786DoofratParticipantYou can call Apple to reverse the charges. In app purchases isn’t the only thing to worry about. Once you enter your itunes password, it won’t prompt you (or anybody using your device) for a password for something like 10-15 minutes. So if there is a prompt to upgrade to a paid version, or to buy a different app and your daughter clicks it, you’ll be paying.
You can go to General – Restrictions to disable in app purchases too.
February 8, 2011 at 11:59 AM #664868DoofratParticipantYou can call Apple to reverse the charges. In app purchases isn’t the only thing to worry about. Once you enter your itunes password, it won’t prompt you (or anybody using your device) for a password for something like 10-15 minutes. So if there is a prompt to upgrade to a paid version, or to buy a different app and your daughter clicks it, you’ll be paying.
You can go to General – Restrictions to disable in app purchases too.
February 8, 2011 at 11:59 AM #663724DoofratParticipantYou can call Apple to reverse the charges. In app purchases isn’t the only thing to worry about. Once you enter your itunes password, it won’t prompt you (or anybody using your device) for a password for something like 10-15 minutes. So if there is a prompt to upgrade to a paid version, or to buy a different app and your daughter clicks it, you’ll be paying.
You can go to General – Restrictions to disable in app purchases too.
February 9, 2011 at 10:29 AM #665126afx114ParticipantAt least little flu didn’t rack up $1400 in Smurfberries! http://www.washingtonpost.com/wp-dyn/content/article/2011/02/07/AR2011020706073.html?sid=ST2011020706437
February 9, 2011 at 10:29 AM #664046afx114ParticipantAt least little flu didn’t rack up $1400 in Smurfberries! http://www.washingtonpost.com/wp-dyn/content/article/2011/02/07/AR2011020706073.html?sid=ST2011020706437
February 9, 2011 at 10:29 AM #664653afx114ParticipantAt least little flu didn’t rack up $1400 in Smurfberries! http://www.washingtonpost.com/wp-dyn/content/article/2011/02/07/AR2011020706073.html?sid=ST2011020706437
February 9, 2011 at 10:29 AM #663984afx114ParticipantAt least little flu didn’t rack up $1400 in Smurfberries! http://www.washingtonpost.com/wp-dyn/content/article/2011/02/07/AR2011020706073.html?sid=ST2011020706437
February 9, 2011 at 10:29 AM #664791afx114ParticipantAt least little flu didn’t rack up $1400 in Smurfberries! http://www.washingtonpost.com/wp-dyn/content/article/2011/02/07/AR2011020706073.html?sid=ST2011020706437
February 9, 2011 at 11:32 PM #665009CoronitaParticipantClosure to this… Thumbs up to apple!
And I was wrong. The price of those gems were actually more than I thought. It was 580 gems for $99.99, not 586 for $99.86….
Hi XXXXXX,
My name is XXXX with iTunes Store Support, and I will be assisting you. I hope that your day is going well. After reviewing your email, I understand that you are asking for the in app purchase of “580 Gems [From: Restaurant Story: Valentine’s Day]”, under the account “XXXXXXXXX”. As an iTunes customer myself, I know how much my purchases mean to me, so I will be very happy to help get you back on track.
XXXXXX in three to five business days, a credit of $99.99 USD should be posted to the credit card that appears on the receipt for that purchase. Also if you’d like, you can restrict the ability to make in-app purchases on an iPhone, iPad, or iPod touch.
To learn how to adjust the restrictions, check out this article:
iPhone, iPad, and iPod touch: Understanding Restrictions
http://support.apple.com/kb/HT4213Please note that you will need to enter the Restrictions Passcode in order to disable any restrictions that are enabled.
XXXXXX, I want your iTunes experience to be as enjoyable as possible. If you have any further questions or concerns please don’t hesitate to email me again. Have a wonderful day!
Sincerely,
XXXXXXXX
iTunes Store Advisor
Hours: 12:30 PM – 9:00 PM EST (Tues. – Sat.)
http://www.apple.com/support/itunes/wwThank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Please note: Some e-mail providers may filter responses from AppleCare as spam or junk mail.
February 9, 2011 at 11:32 PM #665344CoronitaParticipantClosure to this… Thumbs up to apple!
And I was wrong. The price of those gems were actually more than I thought. It was 580 gems for $99.99, not 586 for $99.86….
Hi XXXXXX,
My name is XXXX with iTunes Store Support, and I will be assisting you. I hope that your day is going well. After reviewing your email, I understand that you are asking for the in app purchase of “580 Gems [From: Restaurant Story: Valentine’s Day]”, under the account “XXXXXXXXX”. As an iTunes customer myself, I know how much my purchases mean to me, so I will be very happy to help get you back on track.
XXXXXX in three to five business days, a credit of $99.99 USD should be posted to the credit card that appears on the receipt for that purchase. Also if you’d like, you can restrict the ability to make in-app purchases on an iPhone, iPad, or iPod touch.
To learn how to adjust the restrictions, check out this article:
iPhone, iPad, and iPod touch: Understanding Restrictions
http://support.apple.com/kb/HT4213Please note that you will need to enter the Restrictions Passcode in order to disable any restrictions that are enabled.
XXXXXX, I want your iTunes experience to be as enjoyable as possible. If you have any further questions or concerns please don’t hesitate to email me again. Have a wonderful day!
Sincerely,
XXXXXXXX
iTunes Store Advisor
Hours: 12:30 PM – 9:00 PM EST (Tues. – Sat.)
http://www.apple.com/support/itunes/wwThank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Please note: Some e-mail providers may filter responses from AppleCare as spam or junk mail.
February 9, 2011 at 11:32 PM #664266CoronitaParticipantClosure to this… Thumbs up to apple!
And I was wrong. The price of those gems were actually more than I thought. It was 580 gems for $99.99, not 586 for $99.86….
Hi XXXXXX,
My name is XXXX with iTunes Store Support, and I will be assisting you. I hope that your day is going well. After reviewing your email, I understand that you are asking for the in app purchase of “580 Gems [From: Restaurant Story: Valentine’s Day]”, under the account “XXXXXXXXX”. As an iTunes customer myself, I know how much my purchases mean to me, so I will be very happy to help get you back on track.
XXXXXX in three to five business days, a credit of $99.99 USD should be posted to the credit card that appears on the receipt for that purchase. Also if you’d like, you can restrict the ability to make in-app purchases on an iPhone, iPad, or iPod touch.
To learn how to adjust the restrictions, check out this article:
iPhone, iPad, and iPod touch: Understanding Restrictions
http://support.apple.com/kb/HT4213Please note that you will need to enter the Restrictions Passcode in order to disable any restrictions that are enabled.
XXXXXX, I want your iTunes experience to be as enjoyable as possible. If you have any further questions or concerns please don’t hesitate to email me again. Have a wonderful day!
Sincerely,
XXXXXXXX
iTunes Store Advisor
Hours: 12:30 PM – 9:00 PM EST (Tues. – Sat.)
http://www.apple.com/support/itunes/wwThank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Please note: Some e-mail providers may filter responses from AppleCare as spam or junk mail.
February 9, 2011 at 11:32 PM #664204CoronitaParticipantClosure to this… Thumbs up to apple!
And I was wrong. The price of those gems were actually more than I thought. It was 580 gems for $99.99, not 586 for $99.86….
Hi XXXXXX,
My name is XXXX with iTunes Store Support, and I will be assisting you. I hope that your day is going well. After reviewing your email, I understand that you are asking for the in app purchase of “580 Gems [From: Restaurant Story: Valentine’s Day]”, under the account “XXXXXXXXX”. As an iTunes customer myself, I know how much my purchases mean to me, so I will be very happy to help get you back on track.
XXXXXX in three to five business days, a credit of $99.99 USD should be posted to the credit card that appears on the receipt for that purchase. Also if you’d like, you can restrict the ability to make in-app purchases on an iPhone, iPad, or iPod touch.
To learn how to adjust the restrictions, check out this article:
iPhone, iPad, and iPod touch: Understanding Restrictions
http://support.apple.com/kb/HT4213Please note that you will need to enter the Restrictions Passcode in order to disable any restrictions that are enabled.
XXXXXX, I want your iTunes experience to be as enjoyable as possible. If you have any further questions or concerns please don’t hesitate to email me again. Have a wonderful day!
Sincerely,
XXXXXXXX
iTunes Store Advisor
Hours: 12:30 PM – 9:00 PM EST (Tues. – Sat.)
http://www.apple.com/support/itunes/wwThank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Please note: Some e-mail providers may filter responses from AppleCare as spam or junk mail.
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