After spending 30 mins on the phone with BofA they are crediting me the $20 bogus fee and said that there a is a “permanent” fee waiver on the said accounts.
BUT, before I hung up, the customer service rep (nice gentleman BTW), tried to get me to open another account!!!!!!
Savings account with 1.0% rate. Said that the savings account normally would carry a minimum balance of $5k or $20/fee, but that because I’m a loyal/good customer for some time, that they would waive the account mgmt fees on that new account even if i had a few cents in there.
The customer rep was really nice, I’m sure he was just doing his job. But WTF? Mind you, I have a mortgage account and 3 checking accounts there already there. I just politely said, thanks but I really don’t want to open yet another account at BofA and have to deal with tacked on fees later.
Amazing.
Oh, and my recent experience with Citibank. Citibank closed one of my credit cards down because of a suspicious card activity. I couldn’t log into my accounts, and pay my bill off, and they said no worries it would just carry over to the new account.Then they claimed to have sent me a new card. I waited 7-10 days. No card. Then the rep cancels my new card and sends me another, and says he can expedite the free of charge. I tell him, no expedite delivery of the card (the last time they said it was free, they ended up charging me $10 for the expedited service). I get my new card about 3 weeks later, and guess what? They tacked on a $25 late payment fee on my previous balance and charged me apr on the balance while my credit card was in limbo…
