Time Warner has, by far, the worst customer service of any company I have ever dealt with. I would switch, but I like cable, and they’re the only ones in my area. I tried Uverse for a while, and I didn’t like it much. At+t’s customer service sucks, too. I was going to try Direct TV, but I looked at some reviews on line, and apparently their customer service rivals that of Time Warner. It’d be too much hassle and time to switch, and I’d still have lousy customer service.
A lot of people go with netflix/hulu/vudu etc. It must work for them; it doesn’t work for me. But you might check it out, depending on your needs.
If you want cable or uverse or satellite, and you want good (or just not really bad) customer service, I think you’re out of luck.
