I was able to get the sales rep to agree that my home is in a firezone and requires “firezone” windows to be to code. (“Firezone” windows simply means that one pane is tempered glass.)
The sales rep offered to install firezone windows for no additional cost, but refused to cancel the contract and refund my deposit.
Having lost trust in the sales rep and company, I then followed the credit card chargeback route to recover my $1000 and, 2 months later, just finally heard that my chargeback has been approved and refunded to me.
If the chargeback had not been approved, I would have been happy to take the Contractor to the small claims court, simply to experience the process. However, I’m very glad I don’t need to.
I guess it’s possible that the Contractor will now come after me for contract non-performance. Hopefully, they’re too busy for that type of shenanigans.
tb
ps. having pursued the credit card chargeback process numerous times in the past, it’s not nearly as much of a slam dunk process as it used to be. Additionally, my credit card company (a Credit Union) has outsourced the entire chargeback process to a 3rd party, co-opfs.org.
