My husband’s an architect so he has to go to building services a lot. Plus we went through the *fun* of getting our companion unit approved through them in 2006 (peak).
He says it’s like a ghost town now – you walk in and multiple people come up and offer to help you. If you call with a question you get a person with the answer, quickly. They all want jobs/permit apps to charge their time against.
This is the opposite of a few years ago where he’d spend hours and not get the right person.