Kaiser here in San Diego has been nothing but great for our family. I had ACL (knee) reconstruction and it went perfectly – I’m 100% now and had a great surgeon. My wife had our first baby last year at Zion and it was great as well. When I have an appointment, they are always on time or even early. I couldn’t ask for much more.
I think some markets aren’t as great as San Diego, so she may want to ask friends/colleagues up in SF how their experiences have been.