Just another vent about Chase — this time about their credit card.
I never carry a balance, just use the card for the rewards and such and pay it off every month.
Had a big event to go to last night and tickets had to purchased online. I went to buy tickets and my card was declined and I was unable to purchase the tickets and go to the event. (Ok, I should not have waited until the last min, but have been working crazy hours).
Had to call Chase to find out that they shut it off for a $7 charge that they flagged as fraudulent. (I think it was, so I appreciate the flagging).
The issue? They did not notify me. They claim the called me and left a message on my cell phone and basically told me I was a liar when I assured them that no call or message was on my cell phone from Chase.
The next rep I spoke to told me he could not see any record of a message being left but that they did not always leave messages and that their practice was to maybe send an email if they could not get a hold of a person in a few days?
Maybe I have the wrong expectation, but with other cards I have had in the past I have always received a call and/or a voice message so that I could confirm or deny if a purchase was mine.
I am sure that they all have their issues, but I’ll be shopping for a new card…
