I’m not discussing IT support at all, BTW, haven’t been in that world on a serious level for a few years now.
I’m only discussing products and services. This thing created an initial surge of demand due to WFH requirements, but this doesn’t mean that the surge is sustainable.
Businesses need customers to continue buying products and services. If the virus scares customers away from (e.g.) restaurants, they won’t be buying audio systems, won’t be paying for cloud reservation management systems as much, won’t be paying for builders to fix their dining rooms, won’t be paying for signage, won’t be paying for Office365, etc. Delivery can be done from a commercial kitchen in a back alley of an industrial area, why have a restaurant at all? Delivery services like Uber Eats may be net winners, but staffing levels may be lower, so there will be a ripple effect.
It’s not just one industry; I’m using restaurants as a simple example, since everyone is talking about it. It’s also not even about rules. I suspect that even after distancing rules formally go away, customers won’t be comfortable being close to others for months or more.
