I think it has to do with time and effort: he’s not got the time to attend the workshops, the effort is far greater on large lawsuits, and the pay-out isn’t for a long time. I think once he gets his head around the consumer stuff, he’ll get stuck into the other side of things.
Regarding the consumers: they are in waaaaaaaaaaaaay over their heads, and what he sees everyday is something unforseen (illness, job loss, divorce etc.) is throwing people who were living on the edge, right out of their homes. Very sad.
