I had a challenge getting my money back from Everbank.
The check that Everbank sent me when I redeemed a CD got lost in the mail.
When it was obvious to me that the check was lost, I started making phone calls.
They gave me two choices before they would cut another check:
1. obtain a surety bond to cover the check(ie, spend 3% of the value of the check in order to obtain the check – like that makes any sense!)
2. wait 6 months
They also chastised me for asking for a check instead of a wire transfer (I’m not kidding!).
I ended my final conversation with them by saying that I was going to start an e-mail campaign notifying all the analysts that recommend them of my experience.
2 minutes later (literally) the representative called me on my cell phone to let me know that a new check was being sent immediately.
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I like some of the products that Everbank offers but they aren’t likely to see any of my money again.
