[quote=Catherine Mowbray-Lorenz]Hello! My name is Catherine and I am the Assistant Director of Patient Experience at UC San Diego Health Systems. Please allow me to apologize most sincerely for the experiences you describe. UC San Diego Health Systems has a department which responds to all patient compliments, complaints and concerns. We can be reached at 619.543.5678 or by email a [email protected]. UCSD Health System has a stringent process to review and act upon all patient care issues that are brought to our attention. All concerns are routed to the appropriate department and/or manager for investigation and discussion with those involved. Corrective action is taken when appropriate. This is a valuable process because it allows us to understand and respond to potential problems. I apologize again for not meeting your expectations. Our mission is to always provide exceptional quality care and service for all of our patients. Your opinion is an extremely valuable tool that assists us in improving our delivery of care and services. Please let me know how my team and I can assist to resolve your present concerns.[/quote]
Wow ok… You know and this by means is no complaint about the doctors and nurses that work there. They are great! Really, I mean these doctors are top notch, and they treat patients, me really well.
I just don’t know what happened to the the adminstration group. Ever since UCSD installed those number systems in the scheduling dept, it seems like making appointments went downhill. Ever since UCSD put in the mychart online system, where you’re you can go to schedule an appointment, response from UCSD seems to have gone downhill. It seems like the entire purpose was to automate the appointment process and i guess ideally was suppose to make things more efficient.
Well, I got news…It not only didn’t work, it’s been my experience it made things worse. It seems like UCSD cut down the number of administrative staff, and a lot of these things that you think can be automated still need human intervention. Most of the appointments I schedule always requires the scheduler to call the doctor’s office to squeeze me in a spot…This you can’t do with an automated system….
So, even though I’m an enginerd, not all this online stuff is cracked up to be imho…
