Now that I’ve been with Verizon for 5 months, I’m convinced more than ever that much of the AT&T horror stories I’ve heard are just gossip and heresay. I was with them for something like 10 years, and I can count the number of dropped calls on one hand.
Recently we had to deal extensively with AT&T and Verizon customer service over some business issues. The AT&T experience was great. I was ready to send the rep pictures of my kids. Maybe I got lucky. At Verizon, my wife and I talked to no less than 4 indifferent a**holes which included 3 managers. And we’re nice by default.
Call quality depends as much (or more) on the phone as the service. When my wife was on Verizon and I was on AT&T, both using the LG Vu, the voice quality was noticeably better than it is now that I’m on Verizon with a Droid X. Please, for God’s sake, somebody make a smartPHONE.
