I have not asked for my money back yet, since I would not expect the sales rep to give it back willingly and lose his commission.
I want them to admit they have missold me the wrong windows which are not to code (San Diego fire code.) And then use this as a reason for full refund. Unfortunately, I dont believe the sales rep knows much of anything about the fire code of the products he’s selling and will simply tell me I’m wrong. Asking for a refund before doing that will just make them even more defensive & uncooperative.

I feel my options at this point are 1 or all of:
1. Ask my credit card company to issue a chargeback for my $1000.

2. File a complaint against the contractor to the Contractors State License Board (CSLB) for mis-selling a product not up to the fire code and maybe have them adjudicate whether it is or isnt up to code.
https://www.cslb.ca.gov/consumers/filing_a_complaint/Complaint_Against_Licensed_Contractors.aspx

3. Take this Contractor to the small claims court for my $1000.

4. Build a time machine, go back to the time before I signed this contract, and then wait for the next recession, like gzz suggested. 🙂

Anyone had any experience of any of those?

tb