So, I went ahead and shelled out $155 to have a Bosch certified repairman come out and look at it. My reasoning was that there is a life time warranty on the tub itself for “rust through”, and my own amateur efforts indicated it might be leaking from the tub. Also, I’d spent enough time looking at it, that I wanted to see what the problem was and it was worth $155 to the engineer in me. I kid you not, he came and spent about 10 minutes looking at it and declared, “it’s leaking from the tub” and on the bill wrote “tub leaking / welding problem”.
I’ve called Bosch and they are dragging their feet replacing it saying, “we acknowledge the weld is bad but how do we know it is because of rust?”. I pointed out that they could have spent more time looking at it and they are being nit picking. It’s been about 2 weeks since the repair guy came and I’m about to buy another unit. I’ll consider reporting them to BBB. There “lifetime warranty” does not cover the $155 nor does it cover installing a replacement. Given that it only last 3.5 years, it doesn’t make a whole lot of sense to take delivery of a replacement if it’s going to cost close to $400. That’s assuming they offer a replacement.
Needless to say, I don’t advocate buying Bosch. I thought what you got with a higher end unit is something that lasts AND that comes with better service. Lesson learned 🙂
Dave[/quote]
I say spend another $50 or so and file a breach-of-contract in small claims court. You’ll be surprised how quickly they’ll want to pay up.
