[quote=spdrun]When dealing with those clowns, record all conversations, and play them back to the rep (or their manager) if you have a problem.

It’s a shame that SD doesn’t have alternative ISPs like Monkeybrains in SF.[/quote]

In CA it’s jail-able offense for recording a telephone conversation without consent. If your going to do that make sure you say your going to do it and get consent.