This might help… Just went through this…

http://piggington.com/do_you_renegotiate_your_cablecellinternet_bills_all_time

I think recently, I’ve been pretty happy with uverse customer service. They seem to be on top of things, especially in San Diego.

And, unfortunately, you have to switch every year if you want the best rates in town..Or at least threaten to switch.