Thank you DataAgent for the quick reply and great question! I missed it when I read the contract, but yes, there is a “Dispute Resolution” clause that says one must use American Arbitration Association. I’ve attached the document (only 3 pages) for those interested :).

Frankly I find it quite confusing. “Faucets” and “Fixtures” are noted as Not Covered but only under the section BATHTUB WHIRLPOOL EQUIPMENT so it’s not clear (to me) if a normal bathroom sink faucet that’s leaking is covered or not. I didn’t mention it in my first posting, but I’ve already had some somewhat negative dealings with them. The electric pool cover malfunctioned a week after we moved in. We had paid extra for the policy to cover pool and pool equipment. We called them and were informed that a pool cover is not pool equipment. I pointed out that it didn’t say it was excluded anywhere in the contract. Their response? “Since it’s not listed as covered, it’s not covered”. Luckily it only cost me $100 to fix the pool cover.