[quote=flu]I learned a new acronym today from a colleague when I told him about this…

RTFM….

I would have never known….[/quote]

You should warn him about the ID 10 T errors.

BTW, I think he did quite well in adapting to a new request.

He PICKED up the phone and GOT answers!

All joking aside, the behavior you saw is really common place in Gen Y and millenials. One person does, 100 copy it from them.