for instance, if my kid didn’t choose my “paperless statement” option, Id get all pissed off… i’d be like what’s up, man, why are you “ignoring” my request for paperless statements? and he’d be like, I wasn’t ignoring it, I was just waiting toconsider it for a later time. and i’d be like, do you know how much it costs me to send youa statement every month? and he’d be like…