[quote=Ren]Apologies to any nice NJ’ers reading this, but… I’ve racked up about 12 years of experience dealing with tens of thousands of customers all over the country, and for whatever reason, New Jersey has by far the worst, nastiest human beings I’ve ever encountered. I can count the nice New Jersey people that I’ve talked to on one hand – normally they run the gamut from merely mean and obnoxious to complete, raving, screaming lunatics. This isn’t just my opinion – most customer service reps who communicate nationwide will say the same thing. Is it the water?[/quote]

People from that part of the country are born streetfighters. Even well educated, successful professionals. When they get in a fight all bets are off and as a customer service rep you are dealing with their complaints which they are fighting to get resolved. Its the mentality back there and one of the reasons I left. I still have a lot of that left in me as letting go of that is a work in process.