Find out who her broker is and go directly to the broker. Submit your offer as well and make sure it is filled out correctly with all necessary addendums. The more documentation you have the better off you will be. Document all that has happened and get it to the listing agents broker. You can also let the broker know you will be filing a complaint with the dre as well.

You will not be able to talk to the lender at all. Privacy laws prohibit that. The lender will ONLY talk to the seller OR a third party authorized agent who the seller gave express written consent to the lender to talk to.