I think Xbox is onto something. The banks already tell everyone who will listen that they are overwhelmed and dont have the staff inplace to do all that the GOV wants.
Well, denying you, even at the injury of the company’s balance sheet, lessened the workload at the overworked servicers/modifing dept. This allows them to pass your file on, and work on the cases that may gain them some political traction. If they work with the people the bleeding hearts in congress are hearing from, they get less flack from congress and less political pressure. Congress doesnt care about you, they only care about the people who CANT afford to stay in the home but want to. (Those are the people who are complaining.)
Maybe in some sick way they are acting in the best interest of the bank, just in its political interest and not its financial one. Considering that the GOV owns alot of alot of different companies ( I think Chase got out from under their thumb a few weeks ago) it certainly is a good thing for the company to remain in political good graces. Besides they can always get more money from Unky Ben and the FED if they run out. I am sure he will take your soon to be foreclosed loan as good face value collateral.