Both. Some of the charges she made such as carpet cleaning ($350), seems like way too much. Especially when in the lease it stated that she would take $50 from the deposit for that very reason. She told me during the final walk-through that she had to do a “special” cleaning because I had a pet.
I even patched up holes that were caused due to hanging up pictures and mirrors, because I didn’t want her to charge me. She charged me ($225) to fix my attempt and paint these small patches. I did make a mistake by not taking pictures (I have definitely learned for next time)… But there was never an initial inspection, because during move-in she didn’t have the form and said she would do it with us later and never did.