[quote=AN]I’m not sure if many if you guys really know this, but the best way to get better price for your current service is to threat them with cancellation. The retention department have a lot of options to offer you deals to keep you as a customer. So, don’t afraid to call. The nicer you are to the CS, the better the deal they’ll offer you.[/quote]

Actually, that is true. It’s funny, if you call to “upgrade” your service, you get a department that that won’t negotiate on price. If you call to disconnect or downgrade your service, you get all the promotional pricing. Translation, if you really want to upgrade your service, call the cancellation/downgrade department. Yes, the world is upside-down.