[quote=XBoxBoy]
Kewp, do you have any information to support that? In the call the tech clearly agrees that the rate is supposed to be 0.002cents, not dollars. As a programmer, I’d be awfully suspicious that whoever programmed the software made a bug (good forbid, not sure how that could happen!) and no one has noticed. (except the poor sap calling to get his fee reduced)
[/quote]

A friend of mine claimed that’s what happened; no cite, sorry.

There was no programming error, just multiple human errors. The correct billable rate is .002 dollars; the tech and the customer are both wrong.

As I’ve often discovered in life; when two people have a dispute its usually the case that both parties are wrong.