We’ve used Cox at three different houses in the last few years and found them to be pretty good and responsive. Good in-house support, good phone support.
Of course, we don’t watch a lot of TV. We do use a lot of internet, which is what would concern me if we went with a dish. I’m a speed freak and would not be happy with any reduction in upload or download speed.
That being said, Cox did do a biff recently in that they quit supporting a few types of cable modems – without notifying those customers that had them (they know what you have – whenever I call them they tell ME what I’m using). No problem, I thought, I’ll run down to Frys and get a new one.
Nope, they were completely sold out! Apparently Cox had screwed a lot of people that day.
