Myself, I like to hear the end of a story so I thought I’d post what I think is the last chapter in this saga. I file a complaint against Bosch with BBB. If you look them up, you can see many others have done the same and they have a ‘D’ rating! So, without much hope that it would help, I filed a complaint. BBB got back to me to say that Bosch hadn’t bothered to respond and that was all they could do. I resigned myself to writing it off as a loss and went and got a KitchenAid at Costco. I had no interest in taking them to court (although I think I had a strong case).
Out of the blue, Bosch called me, stated that upper management had reviewed the file, and they wanted to give me a new dishwasher! I felt sort of bad returning the KitchenAid to Costco. My wife pointed out that the KitcheAid didn’t wash dishes as well as the Bosch. I replied, “how could you say that? The Bosch didn’t work at all. Oh! you mean when the Bosch was working!”. In any case, KitchenAid is returned, and we have a new Bosch. We shall see if it lasts more than 3 1/2 years. My out of pocket cost is the $155 I paid to have a Bosch representative come out initially and spend 5 minutes to say, “yep, it’s leaking from the tub”. Of course, I’m out a heck of a lot of time.
I guess the moral of the story if there is one is be persistent. Or perhaps it is to use BBB. I’m not sure if that’s what did it or not. They didn’t ask me to amend my complaint so I’m not sure.
