Im also a usaa member of about 15 years. I considered going with them or a credit union but after seeing a lot of positive feedback on HLS on this board, I went with HLS. I have to give him some props – was the best experience I could have imagined and this was the second time going through a purchase on a home. The first time was a trainwreck, worse than your description above.
USAA service level has always been high and very thorough so thats a little suprising to hear but well noted. Hope everything runs smoothly from here on out.
