Yeah, it was very consumer sympathetic. But, you have to wonder about the banks that continue to send credit card offers to someone who is delinquent and going foreclosure with that very same bank.
Some of the things I took away from it:
* People see credit as an affirmation of their worth. They figure that a bank won’t offer them credit if they can’t pay for it. Wrong or right, this is how many of the sheep feel.
* Banks aren’t so much about banking anymore but about marketing debt. Tellers aren’t CSR’s for the bank but closers.
There’s some more but it’s been awhile since I read it.
