Because there is no one to contact. Its funny when I speak to clients about their lenders in a short sale and they think we can just pick up the phone to call one person to address whatever the issue is. These are large fragmented organizations where people probably dont talk to the person at the desk next to them let alone someone in a different office across the country. Then there is the issue of whther the lender is a servicer or its a portfolio loan. Then which one of several dozen offices is handling it. Then you have to get through complex phone systems designed to prevent you from ever speaking to a live voice.
The problem isnt that you cant call the lender its that its nearly impossible to figure out who to call there if its one of the biggies.
Just to put it in perspsective, sometimes when we fax short sale packages to Chase it can take 4 to 6 weeks for them even to cknowledge they got the fax dispite us calling everyday, refaxing, emailing and fedexing the information.
I say call away, while its nearly impossible to work it cant hurt!
