- This topic has 19 replies, 8 voices, and was last updated 12 years, 2 months ago by Diego Mamani.
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October 10, 2012 at 11:36 AM #752404October 11, 2012 at 1:58 PM #752501Diego MamaniParticipant
- UPDATE
OK, this is what happened. After the technician looked at the old heater, he called the warranty company for authorization (this is standard). Minutes later, the warranty company called my wife and told her that she need to pay for these:
1. Service fee of $60 (this was expected)
2. New connector for the water going into the heater
3. New connector for the gas going into the heater
4. Removing and re-installing the heater timer ($150)Grand total came to $344. I think I’ll call the warranty company to ask questions.
October 11, 2012 at 11:31 PM #752523sreebParticipantWhen we bought the house we are living in now, we got a home inspection and a warranty.
The home inspector said the dishwasher was “serviceable.”
Six months later the dishwasher rusted through.
The warranty company sent their rep out and he said it was a “preexisting condition” so the warranty company refused to pay.
It was the same guy.
We also had a problem with the door on the oven which was unrepairable since parts were not available and they refused to pay for that either.
My wife did the paper work and served them for small claims court. They offered half the price of new appliances which we took before actually going to court.
We actually did benefit from the insurance but only because we lost two major appliances in a year. If it had only been one we would have been break even with a big hassle getting them to pay. I probably wouldn’t buy the insurance again.
October 12, 2012 at 8:40 AM #752527desmondParticipantLook “you guys can get a good look at your butcher” but if you think that home warranty will do what you think it will…..there’s no “guarantee fairy”
October 12, 2012 at 10:34 AM #752538Diego MamaniParticipant[quote=sreeb]When we bought the house we are living in now, we got a home inspection and a warranty.
The home inspector said the dishwasher was “serviceable.”
Six months later the dishwasher rusted through.
The warranty company sent their rep out and he said it was a “preexisting condition” so the warranty company refused to pay.
It was the same guy.
We also had a problem with the door on the oven which was unrepairable since parts were not available and they refused to pay for that either.
My wife did the paper work and served them for small claims court. They offered half the price of new appliances which we took before actually going to court.
We actually did benefit from the insurance but only because we lost two major appliances in a year. If it had only been one we would have been break even with a big hassle getting them to pay. I probably wouldn’t buy the insurance again.[/quote]
My past experience has been mixed. Last year, when my house was newly bought, something broke in the dishwasher, and it was fixed OK, we only paid the $60 fee. The only thing I didn’t like was that it took two visits for the repair: one to diagnose the problem, a week-long wait for the part to arrive, and a second visit to actually fix the appliance.A friend at work had one of these warranties purchased by the people who sold her house to her. When it expired, I suggested to her not to renew, using essentially the same arguments that spdrun gave here. She didn’t listen to me, and months later she had two serious issues, one involving her AC unit, and both were repaired under warranty. She was so happy with the whole deal, that she now renews her warranty every year.
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