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  • February 27, 2009 at 11:45 AM #356951
    Coronita
    Participant

    Just an update: my u-verse went in this week. And I love it.

    ATT needs to work on the install. It took 4 service calls and 4 separate technicians to get it working.

    The last technician was absolutely awesome in terms of troubleshooting abilities. He was sort of the more “can do person” and less so of the “can talk but not do” type of person.

    The funniest comment he said when I was asking him if the problem was resolved “I don’t know yet. Unfortunately, I’m trying to get a hold of ATT support and they just treat us like there customers and ask us to wait for a long time”. LOL…

    Bye bye overpriced Time Warner….Competition is great.

    February 27, 2009 at 11:48 AM #356374
    Coronita
    Participant

    [quote=AN]I’m not sure if many if you guys really know this, but the best way to get better price for your current service is to threat them with cancellation. The retention department have a lot of options to offer you deals to keep you as a customer. So, don’t afraid to call. The nicer you are to the CS, the better the deal they’ll offer you.[/quote]

    Actually, that is true. It’s funny, if you call to “upgrade” your service, you get a department that that won’t negotiate on price. If you call to disconnect or downgrade your service, you get all the promotional pricing. Translation, if you really want to upgrade your service, call the cancellation/downgrade department. Yes, the world is upside-down.

    February 27, 2009 at 11:48 AM #356679
    Coronita
    Participant

    [quote=AN]I’m not sure if many if you guys really know this, but the best way to get better price for your current service is to threat them with cancellation. The retention department have a lot of options to offer you deals to keep you as a customer. So, don’t afraid to call. The nicer you are to the CS, the better the deal they’ll offer you.[/quote]

    Actually, that is true. It’s funny, if you call to “upgrade” your service, you get a department that that won’t negotiate on price. If you call to disconnect or downgrade your service, you get all the promotional pricing. Translation, if you really want to upgrade your service, call the cancellation/downgrade department. Yes, the world is upside-down.

    February 27, 2009 at 11:48 AM #356818
    Coronita
    Participant

    [quote=AN]I’m not sure if many if you guys really know this, but the best way to get better price for your current service is to threat them with cancellation. The retention department have a lot of options to offer you deals to keep you as a customer. So, don’t afraid to call. The nicer you are to the CS, the better the deal they’ll offer you.[/quote]

    Actually, that is true. It’s funny, if you call to “upgrade” your service, you get a department that that won’t negotiate on price. If you call to disconnect or downgrade your service, you get all the promotional pricing. Translation, if you really want to upgrade your service, call the cancellation/downgrade department. Yes, the world is upside-down.

    February 27, 2009 at 11:48 AM #356845
    Coronita
    Participant

    [quote=AN]I’m not sure if many if you guys really know this, but the best way to get better price for your current service is to threat them with cancellation. The retention department have a lot of options to offer you deals to keep you as a customer. So, don’t afraid to call. The nicer you are to the CS, the better the deal they’ll offer you.[/quote]

    Actually, that is true. It’s funny, if you call to “upgrade” your service, you get a department that that won’t negotiate on price. If you call to disconnect or downgrade your service, you get all the promotional pricing. Translation, if you really want to upgrade your service, call the cancellation/downgrade department. Yes, the world is upside-down.

    February 27, 2009 at 11:48 AM #356956
    Coronita
    Participant

    [quote=AN]I’m not sure if many if you guys really know this, but the best way to get better price for your current service is to threat them with cancellation. The retention department have a lot of options to offer you deals to keep you as a customer. So, don’t afraid to call. The nicer you are to the CS, the better the deal they’ll offer you.[/quote]

    Actually, that is true. It’s funny, if you call to “upgrade” your service, you get a department that that won’t negotiate on price. If you call to disconnect or downgrade your service, you get all the promotional pricing. Translation, if you really want to upgrade your service, call the cancellation/downgrade department. Yes, the world is upside-down.

    February 27, 2009 at 12:02 PM #356394
    afx114
    Participant

    flu, did you get the DVR? If so, how do you like it? I’m fed up with the 4-year-old-slow-crappy-interfaced DVR I have with Cox. Their DVRs are so ghetto it’s embarrassing.

    Also, how is your internet speed? I work from home so I need to have fast fast fast internet. Cox provides that, so the internet speed is the only thing keeping me on Cox.

    I’m wondering if you can sell me on AT&T as a customer and fellow pig.

    February 27, 2009 at 12:02 PM #356699
    afx114
    Participant

    flu, did you get the DVR? If so, how do you like it? I’m fed up with the 4-year-old-slow-crappy-interfaced DVR I have with Cox. Their DVRs are so ghetto it’s embarrassing.

    Also, how is your internet speed? I work from home so I need to have fast fast fast internet. Cox provides that, so the internet speed is the only thing keeping me on Cox.

    I’m wondering if you can sell me on AT&T as a customer and fellow pig.

    February 27, 2009 at 12:02 PM #356838
    afx114
    Participant

    flu, did you get the DVR? If so, how do you like it? I’m fed up with the 4-year-old-slow-crappy-interfaced DVR I have with Cox. Their DVRs are so ghetto it’s embarrassing.

    Also, how is your internet speed? I work from home so I need to have fast fast fast internet. Cox provides that, so the internet speed is the only thing keeping me on Cox.

    I’m wondering if you can sell me on AT&T as a customer and fellow pig.

    February 27, 2009 at 12:02 PM #356865
    afx114
    Participant

    flu, did you get the DVR? If so, how do you like it? I’m fed up with the 4-year-old-slow-crappy-interfaced DVR I have with Cox. Their DVRs are so ghetto it’s embarrassing.

    Also, how is your internet speed? I work from home so I need to have fast fast fast internet. Cox provides that, so the internet speed is the only thing keeping me on Cox.

    I’m wondering if you can sell me on AT&T as a customer and fellow pig.

    February 27, 2009 at 12:02 PM #356976
    afx114
    Participant

    flu, did you get the DVR? If so, how do you like it? I’m fed up with the 4-year-old-slow-crappy-interfaced DVR I have with Cox. Their DVRs are so ghetto it’s embarrassing.

    Also, how is your internet speed? I work from home so I need to have fast fast fast internet. Cox provides that, so the internet speed is the only thing keeping me on Cox.

    I’m wondering if you can sell me on AT&T as a customer and fellow pig.

    February 27, 2009 at 12:32 PM #356420
    macromaniac
    Participant

    Flu,

    Just called Time Warner to cancel and they aren’t budging. They said bring the box in! So you know what, I will be there tomorrow morning to cast my vote….

    February 27, 2009 at 12:32 PM #356724
    macromaniac
    Participant

    Flu,

    Just called Time Warner to cancel and they aren’t budging. They said bring the box in! So you know what, I will be there tomorrow morning to cast my vote….

    February 27, 2009 at 12:32 PM #356863
    macromaniac
    Participant

    Flu,

    Just called Time Warner to cancel and they aren’t budging. They said bring the box in! So you know what, I will be there tomorrow morning to cast my vote….

    February 27, 2009 at 12:32 PM #356889
    macromaniac
    Participant

    Flu,

    Just called Time Warner to cancel and they aren’t budging. They said bring the box in! So you know what, I will be there tomorrow morning to cast my vote….

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