CA-125 Toll Road Fiasco

[Jim Jones]

Today I was taking a trip back on the CA-125 toll road back to Chula Vista. When I arrived at the toll station to pay the $2.50 toll charge I was told by an employee at the machine that it was malfunctioning. He gave me a business card and told me to call the customer assistance department to pay the $2.50 toll. If I didn’t do this I would be issued a fine (I am not sure what the amount of the fine is).

When I get home I call the number and speak to the customer service representative and ask to speak to a supervisor. She states the only way to speak to a supervisor is to mail a letter or email them with you complaint. She then stated that she would take my $2.50 charge over the phone and waive the “administrative fee”. How can you charge and “administrative fee” when the fault was with the roads payment machine! At this point I told her to take my name and number and have a supervisor call me.

Can you believe it, the toll road has a malfunction but they expect you to bend over backwards to pay the fine! The roads motto is “put the fun back in driving”. Give me a break!

[bsrsharma]

I think I missed the problem. The customer service lady wants to take $2.50 and close the book, so where is the need to escalate any “problem” to supervisor? That administrative fee procedural step is probably for those who did not pay for one reason or other at the toll booth when it is working (e.g. forgot wallet, no cash/change, credit card bad/refused etc.)

[bsrsharma]

I think I missed the problem. The customer service lady wants to take $2.50 and close the book, so where is the need to escalate any “problem” to supervisor? That administrative fee procedural step is probably for those who did not pay for one reason or other at the toll booth when it is working (e.g. forgot wallet, no cash/change, credit card bad/refused etc.)

[bsrsharma]

I think I missed the problem. The customer service lady wants to take $2.50 and close the book, so where is the need to escalate any “problem” to supervisor? That administrative fee procedural step is probably for those who did not pay for one reason or other at the toll booth when it is working (e.g. forgot wallet, no cash/change, credit card bad/refused etc.)

[bsrsharma]

I think I missed the problem. The customer service lady wants to take $2.50 and close the book, so where is the need to escalate any “problem” to supervisor? That administrative fee procedural step is probably for those who did not pay for one reason or other at the toll booth when it is working (e.g. forgot wallet, no cash/change, credit card bad/refused etc.)

[bsrsharma]

I think I missed the problem. The customer service lady wants to take $2.50 and close the book, so where is the need to escalate any “problem” to supervisor? That administrative fee procedural step is probably for those who did not pay for one reason or other at the toll booth when it is working (e.g. forgot wallet, no cash/change, credit card bad/refused etc.)

[patientlywaiting]

I’m with Jim Jones on this. The CSR was not very tactful. She should just have been pleasant, processed the transaction without even mentioning the administrative fee. Bad training.

The toll operator caused the aggravation so complaining to supervisor is the proper thing to do. They should be able to collect cash or credit on site without adding to the aggravation.

[patientlywaiting]

I’m with Jim Jones on this. The CSR was not very tactful. She should just have been pleasant, processed the transaction without even mentioning the administrative fee. Bad training.

The toll operator caused the aggravation so complaining to supervisor is the proper thing to do. They should be able to collect cash or credit on site without adding to the aggravation.

[patientlywaiting]

I’m with Jim Jones on this. The CSR was not very tactful. She should just have been pleasant, processed the transaction without even mentioning the administrative fee. Bad training.

The toll operator caused the aggravation so complaining to supervisor is the proper thing to do. They should be able to collect cash or credit on site without adding to the aggravation.

[patientlywaiting]

I’m with Jim Jones on this. The CSR was not very tactful. She should just have been pleasant, processed the transaction without even mentioning the administrative fee. Bad training.

The toll operator caused the aggravation so complaining to supervisor is the proper thing to do. They should be able to collect cash or credit on site without adding to the aggravation.

[patientlywaiting]

I’m with Jim Jones on this. The CSR was not very tactful. She should just have been pleasant, processed the transaction without even mentioning the administrative fee. Bad training.

The toll operator caused the aggravation so complaining to supervisor is the proper thing to do. They should be able to collect cash or credit on site without adding to the aggravation.

[Eugene]

I took a free trip on CA-125 on one occasion, because the machine was malfunctioning, there was no one around to take my cash, and the onramp was designed in such a way that it was impossible to make a U-turn. I did not get any tickets.

Realistically, if you go through the booth without paying because it’s offline, you can’t get a ticket because there’s no record of you ever passing through there. Such record could only be generated by the booth itself.

[Eugene]

I took a free trip on CA-125 on one occasion, because the machine was malfunctioning, there was no one around to take my cash, and the onramp was designed in such a way that it was impossible to make a U-turn. I did not get any tickets.

Realistically, if you go through the booth without paying because it’s offline, you can’t get a ticket because there’s no record of you ever passing through there. Such record could only be generated by the booth itself.

[Eugene]

I took a free trip on CA-125 on one occasion, because the machine was malfunctioning, there was no one around to take my cash, and the onramp was designed in such a way that it was impossible to make a U-turn. I did not get any tickets.

Realistically, if you go through the booth without paying because it’s offline, you can’t get a ticket because there’s no record of you ever passing through there. Such record could only be generated by the booth itself.

[Eugene]

I took a free trip on CA-125 on one occasion, because the machine was malfunctioning, there was no one around to take my cash, and the onramp was designed in such a way that it was impossible to make a U-turn. I did not get any tickets.

Realistically, if you go through the booth without paying because it’s offline, you can’t get a ticket because there’s no record of you ever passing through there. Such record could only be generated by the booth itself.

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