- This topic has 80 replies, 13 voices, and was last updated 14 years, 11 months ago by
Hobie.
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September 10, 2009 at 8:59 PM #455363September 10, 2009 at 11:22 PM #455618
8bitnintendo
ParticipantConcur with the “dispute the charge” folks – a couple of years ago when I ordered something online, it was charged and never arrived, I got my money back with zero hassle. When you dispute the charge, the burden goes to the vendor to prove they were honest.
September 10, 2009 at 11:22 PM #456028ParticipantConcur with the “dispute the charge” folks – a couple of years ago when I ordered something online, it was charged and never arrived, I got my money back with zero hassle. When you dispute the charge, the burden goes to the vendor to prove they were honest.
September 10, 2009 at 11:22 PM #455957ParticipantConcur with the “dispute the charge” folks – a couple of years ago when I ordered something online, it was charged and never arrived, I got my money back with zero hassle. When you dispute the charge, the burden goes to the vendor to prove they were honest.
September 10, 2009 at 11:22 PM #455424ParticipantConcur with the “dispute the charge” folks – a couple of years ago when I ordered something online, it was charged and never arrived, I got my money back with zero hassle. When you dispute the charge, the burden goes to the vendor to prove they were honest.
September 10, 2009 at 11:22 PM #456219ParticipantConcur with the “dispute the charge” folks – a couple of years ago when I ordered something online, it was charged and never arrived, I got my money back with zero hassle. When you dispute the charge, the burden goes to the vendor to prove they were honest.
September 11, 2009 at 1:55 AM #456231Anonymous
GuestNicMM,
This is a very popular scam at the electronic shops in Hong Kong, Nathan Road. They show you the camera at a great price, have you sign the credit card slip, then send someone off to a different location to collect the camera. That person, comes back with a different camera because the one ordered is suddenly “out of stock”. Happened to me.
I told the guy, I dont want it.. Period. Im not taking it. Period. He started with all the “blah blah blah” about this that and the other, just like your story. I raised my voice a bit, sternly. “Im the customer, and your not listening. It’s not your turn to talk, it’s my turn!!!! Take it off my credit card right now!! PERIOD!!! Im going to call it in tomorrow, and if it’s on there, i going to dispute it and come back down here with a representative of VISA to ensure it is taken off.
It was a 1 minute conversation. They took it off. They didnt want a scene in their shop with other customers around. It wasnt a scene yet, but if that guy kept trying to sell me, it would have been.
DEFINITELY DISPUTE THE CARGE!!!!!! It is free, you were ripped off, and that is why it is there. As long as you dont dispute a dozen charges a month, your credit card company should be very open to the discussion. Call them. Explain your side. They should remove the charge no problem.
Then, you can show the “sent” email stating what you ordered, and then what arrived. The advertised price, then the invoiced price. It’s wrong. Plain and simple. It is then the responsibility of the seller to send a courier to pick up the item once you have stated you want it returned. If they dont come around, you have a free camera. Granted, that is a moral issue, but, if it is a big problem, sell the camera and give the money to charity. Scams like this must be taught a lesson if we are ever going to stop them.
I know from personal experience (at least in my experience) that VISA charges a 25% holdback on all charges for a new business. This is their insurance account against chargebacks. The vendor must demonstrate several months of clean business to have that reduced. (VISA releases the 25% hold back 6 months later).
They have tools in place to handle this type of fraud. You were ripped off. Bait and switch. Call it what you like, it wasnt what you ordered, and wasnt what you were told. That is unethical, unfair, and if you dont do something about it, we’ll all be next.
Obviously, scams like this piss me off. So i would offer, dispute the charge, dont pay for return shipping and keep the camera until someone comes by to collect it from you.
J
September 11, 2009 at 1:55 AM #456041GuestNicMM,
This is a very popular scam at the electronic shops in Hong Kong, Nathan Road. They show you the camera at a great price, have you sign the credit card slip, then send someone off to a different location to collect the camera. That person, comes back with a different camera because the one ordered is suddenly “out of stock”. Happened to me.
I told the guy, I dont want it.. Period. Im not taking it. Period. He started with all the “blah blah blah” about this that and the other, just like your story. I raised my voice a bit, sternly. “Im the customer, and your not listening. It’s not your turn to talk, it’s my turn!!!! Take it off my credit card right now!! PERIOD!!! Im going to call it in tomorrow, and if it’s on there, i going to dispute it and come back down here with a representative of VISA to ensure it is taken off.
It was a 1 minute conversation. They took it off. They didnt want a scene in their shop with other customers around. It wasnt a scene yet, but if that guy kept trying to sell me, it would have been.
DEFINITELY DISPUTE THE CARGE!!!!!! It is free, you were ripped off, and that is why it is there. As long as you dont dispute a dozen charges a month, your credit card company should be very open to the discussion. Call them. Explain your side. They should remove the charge no problem.
Then, you can show the “sent” email stating what you ordered, and then what arrived. The advertised price, then the invoiced price. It’s wrong. Plain and simple. It is then the responsibility of the seller to send a courier to pick up the item once you have stated you want it returned. If they dont come around, you have a free camera. Granted, that is a moral issue, but, if it is a big problem, sell the camera and give the money to charity. Scams like this must be taught a lesson if we are ever going to stop them.
I know from personal experience (at least in my experience) that VISA charges a 25% holdback on all charges for a new business. This is their insurance account against chargebacks. The vendor must demonstrate several months of clean business to have that reduced. (VISA releases the 25% hold back 6 months later).
They have tools in place to handle this type of fraud. You were ripped off. Bait and switch. Call it what you like, it wasnt what you ordered, and wasnt what you were told. That is unethical, unfair, and if you dont do something about it, we’ll all be next.
Obviously, scams like this piss me off. So i would offer, dispute the charge, dont pay for return shipping and keep the camera until someone comes by to collect it from you.
J
September 11, 2009 at 1:55 AM #455968GuestNicMM,
This is a very popular scam at the electronic shops in Hong Kong, Nathan Road. They show you the camera at a great price, have you sign the credit card slip, then send someone off to a different location to collect the camera. That person, comes back with a different camera because the one ordered is suddenly “out of stock”. Happened to me.
I told the guy, I dont want it.. Period. Im not taking it. Period. He started with all the “blah blah blah” about this that and the other, just like your story. I raised my voice a bit, sternly. “Im the customer, and your not listening. It’s not your turn to talk, it’s my turn!!!! Take it off my credit card right now!! PERIOD!!! Im going to call it in tomorrow, and if it’s on there, i going to dispute it and come back down here with a representative of VISA to ensure it is taken off.
It was a 1 minute conversation. They took it off. They didnt want a scene in their shop with other customers around. It wasnt a scene yet, but if that guy kept trying to sell me, it would have been.
DEFINITELY DISPUTE THE CARGE!!!!!! It is free, you were ripped off, and that is why it is there. As long as you dont dispute a dozen charges a month, your credit card company should be very open to the discussion. Call them. Explain your side. They should remove the charge no problem.
Then, you can show the “sent” email stating what you ordered, and then what arrived. The advertised price, then the invoiced price. It’s wrong. Plain and simple. It is then the responsibility of the seller to send a courier to pick up the item once you have stated you want it returned. If they dont come around, you have a free camera. Granted, that is a moral issue, but, if it is a big problem, sell the camera and give the money to charity. Scams like this must be taught a lesson if we are ever going to stop them.
I know from personal experience (at least in my experience) that VISA charges a 25% holdback on all charges for a new business. This is their insurance account against chargebacks. The vendor must demonstrate several months of clean business to have that reduced. (VISA releases the 25% hold back 6 months later).
They have tools in place to handle this type of fraud. You were ripped off. Bait and switch. Call it what you like, it wasnt what you ordered, and wasnt what you were told. That is unethical, unfair, and if you dont do something about it, we’ll all be next.
Obviously, scams like this piss me off. So i would offer, dispute the charge, dont pay for return shipping and keep the camera until someone comes by to collect it from you.
J
September 11, 2009 at 1:55 AM #455435GuestNicMM,
This is a very popular scam at the electronic shops in Hong Kong, Nathan Road. They show you the camera at a great price, have you sign the credit card slip, then send someone off to a different location to collect the camera. That person, comes back with a different camera because the one ordered is suddenly “out of stock”. Happened to me.
I told the guy, I dont want it.. Period. Im not taking it. Period. He started with all the “blah blah blah” about this that and the other, just like your story. I raised my voice a bit, sternly. “Im the customer, and your not listening. It’s not your turn to talk, it’s my turn!!!! Take it off my credit card right now!! PERIOD!!! Im going to call it in tomorrow, and if it’s on there, i going to dispute it and come back down here with a representative of VISA to ensure it is taken off.
It was a 1 minute conversation. They took it off. They didnt want a scene in their shop with other customers around. It wasnt a scene yet, but if that guy kept trying to sell me, it would have been.
DEFINITELY DISPUTE THE CARGE!!!!!! It is free, you were ripped off, and that is why it is there. As long as you dont dispute a dozen charges a month, your credit card company should be very open to the discussion. Call them. Explain your side. They should remove the charge no problem.
Then, you can show the “sent” email stating what you ordered, and then what arrived. The advertised price, then the invoiced price. It’s wrong. Plain and simple. It is then the responsibility of the seller to send a courier to pick up the item once you have stated you want it returned. If they dont come around, you have a free camera. Granted, that is a moral issue, but, if it is a big problem, sell the camera and give the money to charity. Scams like this must be taught a lesson if we are ever going to stop them.
I know from personal experience (at least in my experience) that VISA charges a 25% holdback on all charges for a new business. This is their insurance account against chargebacks. The vendor must demonstrate several months of clean business to have that reduced. (VISA releases the 25% hold back 6 months later).
They have tools in place to handle this type of fraud. You were ripped off. Bait and switch. Call it what you like, it wasnt what you ordered, and wasnt what you were told. That is unethical, unfair, and if you dont do something about it, we’ll all be next.
Obviously, scams like this piss me off. So i would offer, dispute the charge, dont pay for return shipping and keep the camera until someone comes by to collect it from you.
J
September 11, 2009 at 1:55 AM #455629GuestNicMM,
This is a very popular scam at the electronic shops in Hong Kong, Nathan Road. They show you the camera at a great price, have you sign the credit card slip, then send someone off to a different location to collect the camera. That person, comes back with a different camera because the one ordered is suddenly “out of stock”. Happened to me.
I told the guy, I dont want it.. Period. Im not taking it. Period. He started with all the “blah blah blah” about this that and the other, just like your story. I raised my voice a bit, sternly. “Im the customer, and your not listening. It’s not your turn to talk, it’s my turn!!!! Take it off my credit card right now!! PERIOD!!! Im going to call it in tomorrow, and if it’s on there, i going to dispute it and come back down here with a representative of VISA to ensure it is taken off.
It was a 1 minute conversation. They took it off. They didnt want a scene in their shop with other customers around. It wasnt a scene yet, but if that guy kept trying to sell me, it would have been.
DEFINITELY DISPUTE THE CARGE!!!!!! It is free, you were ripped off, and that is why it is there. As long as you dont dispute a dozen charges a month, your credit card company should be very open to the discussion. Call them. Explain your side. They should remove the charge no problem.
Then, you can show the “sent” email stating what you ordered, and then what arrived. The advertised price, then the invoiced price. It’s wrong. Plain and simple. It is then the responsibility of the seller to send a courier to pick up the item once you have stated you want it returned. If they dont come around, you have a free camera. Granted, that is a moral issue, but, if it is a big problem, sell the camera and give the money to charity. Scams like this must be taught a lesson if we are ever going to stop them.
I know from personal experience (at least in my experience) that VISA charges a 25% holdback on all charges for a new business. This is their insurance account against chargebacks. The vendor must demonstrate several months of clean business to have that reduced. (VISA releases the 25% hold back 6 months later).
They have tools in place to handle this type of fraud. You were ripped off. Bait and switch. Call it what you like, it wasnt what you ordered, and wasnt what you were told. That is unethical, unfair, and if you dont do something about it, we’ll all be next.
Obviously, scams like this piss me off. So i would offer, dispute the charge, dont pay for return shipping and keep the camera until someone comes by to collect it from you.
J
September 11, 2009 at 5:27 AM #455978Hobie
ParticipantFyi, when the customer disputes a credit card charge, the vendor automatically pays a fee ($25) to the card for the investigation– regardless of the outcome. Sucks for the good guys but this hopefully puts the squeeze on the crooks.
Another fyi, while I always try to buy locally the largest mail order camera houses(Adorama, B&H, Calumet)have really cleaned up their act now. 20+ years ago it was risky to order from them but now they have good pricing, no tax, and terrific customer service.
September 11, 2009 at 5:27 AM #456051ParticipantFyi, when the customer disputes a credit card charge, the vendor automatically pays a fee ($25) to the card for the investigation– regardless of the outcome. Sucks for the good guys but this hopefully puts the squeeze on the crooks.
Another fyi, while I always try to buy locally the largest mail order camera houses(Adorama, B&H, Calumet)have really cleaned up their act now. 20+ years ago it was risky to order from them but now they have good pricing, no tax, and terrific customer service.
September 11, 2009 at 5:27 AM #456242ParticipantFyi, when the customer disputes a credit card charge, the vendor automatically pays a fee ($25) to the card for the investigation– regardless of the outcome. Sucks for the good guys but this hopefully puts the squeeze on the crooks.
Another fyi, while I always try to buy locally the largest mail order camera houses(Adorama, B&H, Calumet)have really cleaned up their act now. 20+ years ago it was risky to order from them but now they have good pricing, no tax, and terrific customer service.
September 11, 2009 at 5:27 AM #455639ParticipantFyi, when the customer disputes a credit card charge, the vendor automatically pays a fee ($25) to the card for the investigation– regardless of the outcome. Sucks for the good guys but this hopefully puts the squeeze on the crooks.
Another fyi, while I always try to buy locally the largest mail order camera houses(Adorama, B&H, Calumet)have really cleaned up their act now. 20+ years ago it was risky to order from them but now they have good pricing, no tax, and terrific customer service.
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