The Seattle market was still pretty hot at the time I got the brushoff from the seller’s agents. (But not hot enough, IMO… because those houses didn’t sell easily.) I think there’s resentment that mainstream agents have towards Redfin playing into their willingness to show a house to you.
I had no problems on closing… they want you to get the process started using their automated system, but they will work with you on the phone or in the office in getting the purchase agreement drafted and sent. If you want a tough negotiation, they’ll play. They’re pretty quick too.
Considering the fact that you’re doing business with a company and not an agent, and agents are salaried employees, Redfin agents will consult with each other in their office. This is a bonus, because not everyone can know everything…