Svelte – I agree. Most of the time people complain. The only reason i was able to get the higher end model is only b/c the outlet had it for less. Bosch wasn’t even the plan b/c of budget. Sometimes even the models may just have a particular batch that isn’t as good as the rest. Sometimes it could just be a certain production run is the problem. Anyway, it’ll take a while to do this kitchen, but i will keep everyone post on the performance of the d/w, JIC anyone else is interested. I wish I had the jack for a Viking. Your wife should be happy. Hope she’s cooking some good meals so you can enjoy the purchase as well 🙂