Same thing happened to us. When the economy is good contractors can be extremely picky.
Case in point we hired someone to do a clean up and patch work after a water leak back in 2014, they were very receptive, came right away and we gave them a raving review on yelp. Fast forward 2018, we asked the same company to do a bigger job, to which they replied, the job is too small or we were slightly out of their service area I forget. We responded that the job they did earlier for us was smaller. Realizing that we were a return customer from their early days, they told us they felt bad but that they’ve just gotten too busy.
In terms of no soap, just this year Elizabeth Warren has credited her fountain of youth to never washing her face. I’d always thought she was in her 50’s turns out she’s in her 70’s.
That and we don’t wash cats and dogs every day with soap it would totally ruin their skin/coat. It is a curious strategy. For now, we will stick to non sudsing soaps.