“People who pay off their balance every month have the cash and thus have alternatives so it’s a bad business move on their part.”
I was thinking along similar lines. The credit cards benefit from the “free” services when we slip up and service fees apply, for whatever reasons. Ending the “free” portion of their services sounds more like a move of desperation than a sound business plan.
Unfortunately, we will bail them out. So there is no incentive for them to make sound business decisions.