Oh, flu. I’m sorry you had to figure this out on your own about Chase.
One tip about banks: there is a website that helps you sort out who the specific regulator is for that bank — http://www.helpwithmybank.gov/
Here’s a couple of handy tips for EVERYONE who is even remotely tempted by Chase:
1) Their regulator is the Office of the Comptroller of the Currency, a national agency. You will need to know this eventually, after you have already wasted a month’s worth of free time on the phone getting bounced from one department to the next with conflicting requests for information.
2) There are separate executive offices to deal with the bank and with the credit card divisions. After you have sent the certified letter to the CEO and the Comptroller of the Currency with the detailed 2 year history of How Chase Screwed With The Wrong Person, they actually do have the power to help you. Better yet, one executive office will actually transfer you to another empowered being in the other executive office.
Remember there is always a reason they have to offer such tempting rebate terms, or cash on opening an account. There is no way they would get new business on reputation otherwise.
